Key Deliverables

Strategic partnership development

• Identify, evaluate, and secure high-impact partnerships aligned with organizational growth objectives.
• Develop and implement partnership strategies tailored for different partner types, supporting business expansion, new market entry, and capability enhancement.
• Build and maintain a strong pipeline of partnership opportunities across, including but not limited to corporations, NGOs, and government agencies

Relationship management

• Establish and nurture long-term, mutually beneficial relationships with key partners, stakeholders, and clients.
• Serve as the primary point of contact to ensure partner satisfaction, engagement, and retention.

Business development support

• Support business development teams across different countries through strategic partnerships that drive revenue growth for Maisha and other product lines.
• Coordinate with the membership desk to ensure accurate onboarding, renewal and database management of Maisha clients.

Negotiation and contract management

• In consultation with the BD Manager:
• Lead negotiations on partnership terms, agreements, and contracts.
• Ensure partnerships are well structured to deliver sustainable commercial and strategic value

Go-to-market and implementation

• Collaborate with product, marketing, and sales teams to design and launch joint initiatives, co-developed products, and partnership solutions.
• Support smooth implementation and operationalization of partnership agreements.

Performance monitoring and reporting

• Define, track, and analyze partnership Key Performance Indicators (KPIs) to measure performance, impact and return on investment (ROI).
• Provide regular performance insights and strategic recommendations to senior management.

Internal alignment and coordination

• Educate internal stakeholders on the value and opportunities for strategic partnerships.
• Facilitate cross-functional coordination to integrate partner capabilities into company products and services.

Professional Qualifications

Hospitality (Accommodation And Food Services)

• Bachelor’s degree in business administration or related studies from a recognized institution
• Business related courses in customer services, insurance, finance, or administration is an added advantage.
• Minimum of 5 years’ work experience in a commercial company/sales function, with relationship and stakeholders’ management experience.
• Work experience in business development, account management, or alliance management is highly desirable
• Demonstrated proficiency in Ms. Office and working knowledge of Customer Relations Management (CRM) system.

• Identify, evaluate, and secure high-impact partnerships aligned with organizational growth objectives.
• Develop and implement partnership strategies tailored for different partner types, supporting business expansion, new market entry, and capability enhancement.
• Build and maintain a strong pipeline of partnership opportunities across, including but not limited to corporations, NGOs, and government agencies
• Establish and nurture long-term, mutually beneficial relationships with key partners, stakeholders, and clients.
• Serve as the primary point of contact to ensure partner satisfaction, engagement, and retention.
• Support business development teams across different countries through strategic partnerships that drive revenue growth for Maisha and other product lines.
• Coordinate with the membership desk to ensure accurate onboarding, renewal and database management of Maisha clients.
• Lead negotiations on partnership terms, agreements, and contracts.
• Ensure partnerships are well structured to deliver sustainable commercial and strategic value
• Collaborate with product, marketing, and sales teams to design and launch joint initiatives, co-developed products, and partnership solutions.
• Support smooth implementation and operationalization of partnership agreements.
• Define, track, and analyze partnership Key Performance Indicators (KPIs) to measure performance, impact and return on investment (ROI).
• Provide regular performance insights and strategic recommendations to senior management.
• Educate internal stakeholders on the value and opportunities for strategic partnerships.
• Facilitate cross-functional coordination to integrate partner capabilities into company products and services.

• Proficiency in Ms. Office
• Working knowledge of Customer Relations Management (CRM) system

• Bachelor’s degree in business administration or related studies from a recognized institution
• Business related courses in customer services, insurance, finance, or administration is an added advantage.
• Minimum of 5 years’ work experience in a commercial company/sales function, with relationship and stakeholders’ management experience.
• Work experience in business development, account management, or alliance management is highly desirable