Summary

Business Development Executive role at a logistics company in Nairobi, driving client acquisition and business growth. Requires a Diploma/Bachelor’s degree in Business, Marketing, Logistics, or related field with 4+ years’ experience in sales, business development, or logistics. Full-time, on-site role. 

Company Overview

Our client is a fast-growing logistics and freight forwarding company providing cargo transportation, customs clearance, and supply chain solutions. They are seeking a proactive and results-oriented Business Development Officer to support business growth through client acquisition, lead generation, and relationship management within the logistics and freight forwarding sector.

Role Overview

The successful candidate will be responsible for identifying potential clients, promoting the company’s services, supporting sales activities, and assisting in the achievement of business growth targets. The ideal candidate should have a good understanding of freight forwarding operations, customs clearance processes, and strong business development skills.

Key Responsibilities

Business Development & Lead Generation

• Identify and pursue new business opportunities within freight forwarding, logistics, clearing, and forwarding services.
• Generate leads through networking, referrals, cold calling, and market research.
• Schedule client meetings and presentations to promote company services.
• Assist in preparing quotations, proposals, and service agreements.
• Support the achievement of monthly and quarterly sales targets.

Client Relationship Management

• Build and maintain relationships with existing and prospective clients.
• Follow up on client inquiries and service requests.
• Ensure high levels of customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell company services.

Market Research

• Monitor market trends and competitor activities.
• Gather information on potential customers and emerging business opportunities.
• Maintain awareness of trade activities involving China, India, and East Africa.

Operational Coordination

• Liaise with operations teams to ensure timely service delivery.
• Assist clients in understanding shipping, customs clearance, and logistics processes.
• Ensure customer requirements are communicated effectively to relevant departments.

Reporting

• Maintain accurate records of leads, client interactions, and sales activities.
• Prepare weekly sales activity reports.
• Update CRM and customer databases regularly.

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing, Logistics, Supply Chain Management, International Trade, or a related field.
• Minimum of 4 years’ experience in sales, business development, logistics, clearing and forwarding, or customer relationship management.
• Basic understanding of freight forwarding and logistics operations.
• Familiarity with KRA customs procedures and import/export processes is an added advantage.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated and target -driven.
• Proficiency in Microsoft Office applications.

Key Competencies

• Sales and lead generation skills.
• Customer relationship management.
• Communication and presentation skills.
• Networking and business development.
• Problem-solving ability.
• Commercial awareness.
• Ability to work independently and meet targets.

• Identify and pursue new business opportunities within freight forwarding, logistics, clearing, and forwarding services.
• Generate leads through networking, referrals, cold calling, and market research.
• Schedule client meetings and presentations to promote company services.
• Assist in preparing quotations, proposals, and service agreements.
• Support the achievement of monthly and quarterly sales targets.
• Build and maintain relationships with existing and prospective clients.
• Follow up on client inquiries and service requests.
• Ensure high levels of customer satisfaction and retention.
• Identify opportunities to upsell and cross-sell company services.
• Monitor market trends and competitor activities.
• Gather information on potential customers and emerging business opportunities.
• Maintain awareness of trade activities involving China, India, and East Africa.
• Liaise with operations teams to ensure timely service delivery.
• Assist clients in understanding shipping, customs clearance, and logistics processes.
• Ensure customer requirements are communicated effectively to relevant departments.
• Maintain accurate records of leads, client interactions, and sales activities.
• Prepare weekly sales activity reports.
• Update CRM and customer databases regularly.

• Sales and lead generation skills.
• Customer relationship management.
• Communication and presentation skills.
• Networking and business development.
• Problem-solving ability.
• Commercial awareness.
• Ability to work independently and meet targets.
• Proficiency in Microsoft Office applications.

• Diploma or Bachelor’s Degree in Business, Marketing, Logistics, Supply Chain Management, International Trade, or a related field.
• Minimum of 4 years’ experience in sales, business development, logistics, clearing and forwarding, or customer relationship management.
• Basic understanding of freight forwarding and logistics operations.
• Familiarity with KRA customs procedures and import/export processes is an added advantage.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated and target -driven.