Responsibilities or duties

• Drive revenue growth and expand the active merchant portfolio in the hospitality sector
• Lead merchant acquisition, onboarding, and optimization across acquiring platforms and payment gateways
• Mobilize deposits from hospitality merchants to support business growth
• Deliver exceptional merchant service, training, and relationship management
• Build and maintain strong partnerships with hotels, restaurants, and travel & tourism businesses
• Uphold high service standards and identify opportunities for continuous improvement
• Collaborate with internal teams to ensure operational excellence and seamless service delivery
• Drive team capability development and performance improvement
• Execute strategic business initiatives, projects, and marketing campaigns
• Proactively manage merchant risk, compliance, and sector exposures

Qualifications or requirements

• Bachelor’s Degree from a recognized university
• Professional qualifications in Banking or Management (Advantageous)
• Master’s degree in business administration (MBA) (Added Advantage)

Experience needed

• Minimum 5 years’ experience in banking
• At least 1 year in retail banking or merchant acquiring environments
• Demonstrated experience in:
• Sales, marketing, and relationship management (2+ years)
• Banking operations and IT/systems exposure (2+ years – banking experience required)
• Card operations and payment schemes (Visa, MasterCard, UPI, Kenswitch) (4+ years)
• Prior experience within the hospitality sector (hotels, restaurants, travel & tours) is a strong advantage

Key Competencies:

• Strong business development and negotiation skills
• Proven ability to build and manage strategic client relationships
• Strong commercial acumen and results orientation
• Ability to manage multiple stakeholders and deliver strategic initiatives
• High levels of integrity, ownership, and attention to detail

• Drive revenue growth and expand the active merchant portfolio in the hospitality sector
• Lead merchant acquisition, onboarding, and optimization across acquiring platforms and payment gateways
• Mobilize deposits from hospitality merchants to support business growth
• Deliver exceptional merchant service, training, and relationship management
• Build and maintain strong partnerships with hotels, restaurants, and travel & tourism businesses
• Uphold high service standards and identify opportunities for continuous improvement
• Collaborate with internal teams to ensure operational excellence and seamless service delivery
• Drive team capability development and performance improvement
• Execute strategic business initiatives, projects, and marketing campaigns
• Proactively manage merchant risk, compliance, and sector exposures

• Strong business development and negotiation skills
• Proven ability to build and manage strategic client relationships
• Strong commercial acumen and results orientation
• Ability to manage multiple stakeholders and deliver strategic initiatives
• High levels of integrity, ownership, and attention to detail

• Bachelor’s Degree from a recognized university
• Professional qualifications in Banking or Management (Advantageous)
• Master’s degree in business administration (MBA) (Added Advantage)