CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

About the Role

Reporting to the Head of Sales – General Business, the role holder will generate revenue for CIC General Insurance Limited to achieve corporate annual budgets through the development of assigned markets and channels as a source of profitable business for the company through development of strong relationships and partnerships through supervising , providing oversight and management to BDES-IRP in identifying, recruiting, onboarding, and activating new insurance intermediaries to expand CIC’s distribution network, increase intermediary driven business, and drive sustainable growth in Gross Written Premium.

Key Responsibilities:

Portfolio Optimization:

Ensure a balanced portfolio mix targeting Motor, Medical, and Non-Motor business to mitigate risk and maximize profitability.

Recruitment of Intermediaries:

Identify, engage, and support non-performing agents through targeted relationship management strategies to boost productivity and foster sustainable partnerships.

Training and Management:

Plan and execute training programs and consumer education, sales teams initiatives to enhance product knowledge, market awareness, and channel performance.

Profitable Business Acquisition:

Drive the acquisition and retention of profitable business, ensuring sustainable growth through both new business and renewals.

Customer Experience Excellence:

Champion service excellence and ensure consistent delivery of an excellent customer experience across all touchpoints.

Sales Force Capacity Building:

Build capacity among intermediaries and the internal sales force through training, development, and knowledge-sharing initiatives.

Premium Collection Efficiency:

Ensure timely and efficient collection of premiums from the intermediaries and clients

Client Query Resolution:

Liaise with internal support functions to promptly address client enquiries and resolve complaints in line with service standards.

Market Intelligence Reporting:

Gather and analyze market intelligence to inform product development, sales strategies, and customer engagement efforts.

Quotation and Service Turnaround:

Ensure prompt preparation and delivery of quotations and services to clients, brokers, and independent agents, supporting a responsive sales function.

Support and Empower Business Development Executives

Provide continuous support to Business Development Executives in the effective execution of their responsibilities and achievement of set performance targets through continuous skill development & training and performance management& tracking.

Generic Duties:

• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department
• Participate in various departmental meeting
• Any other duty as may be given by the Head of Sales and GM Medical

STAFF MANAGEMENT

• Create a high-performing culture in the department
• Monitor internal performance within each spend segment/category
• Attract, and retain talent base
• Champion continuous improvement
• Ensure 90% of staff have met & Exceeded the target

AUDIT, COMPLIANCE AND RISK MANAGEMENT

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a related field.
• A diploma in Insurance
• 4–6 years of experience in insurance.

• Ensure a balanced portfolio mix targeting Motor, Medical, and Non-Motor business to mitigate risk and maximize profitability.
• Identify, engage, and support non-performing agents through targeted relationship management strategies to boost productivity and foster sustainable partnerships.
• Plan and execute training programs and consumer education, sales teams initiatives to enhance product knowledge, market awareness, and channel performance.
• Drive the acquisition and retention of profitable business, ensuring sustainable growth through both new business and renewals.
• Champion service excellence and ensure consistent delivery of an excellent customer experience across all touchpoints.
• Build capacity among intermediaries and the internal sales force through training, development, and knowledge-sharing initiatives.
• Ensure timely and efficient collection of premiums from the intermediaries and clients
• Liaise with internal support functions to promptly address client enquiries and resolve complaints in line with service standards.
• Gather and analyze market intelligence to inform product development, sales strategies, and customer engagement efforts.
• Ensure prompt preparation and delivery of quotations and services to clients, brokers, and independent agents, supporting a responsive sales function.
• Provide continuous support to Business Development Executives in the effective execution of their responsibilities and achievement of set performance targets through continuous skill development & training and performance management& tracking.
• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department
• Participate in various departmental meeting
• Any other duty as may be given by the Head of Sales and GM Medical
• Create a high-performing culture in the department
• Monitor internal performance within each spend segment/category
• Attract, and retain talent base
• Champion continuous improvement
• Ensure 90% of staff have met & Exceeded the target
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

• Bachelor’s degree in a related field.
• A diploma in Insurance
• 4–6 years of experience in insurance.

• Bachelor’s degree in a related field.
• A diploma in Insurance