Background information about the job or company (e.g., role context, company overview)

Our history dates back to 1986 when we were incorporated under the brand name, Credit Kenya Limited and commenced operations the same year as a financial institution. Later in 1985, we upgraded to a fully-fledged commercial bank and changed our brand name to Credit Bank Limited (CBL). The Bank currently has sixteen branches dotted across the country. In N...

The role holder will be responsible for driving the implementation of the bancassurance sales strategy, grow revenue, and ensure high customer satisfaction and retention through effective relationship management, cross-selling, and operational excellence.

Responsibilities or duties

• Identify and exploit cross-selling opportunities to increase Bancassurance revenue.
• Build and maintain strong customer relationships to ensure renewals and referrals.
• Onboard non-bank clients and ensure financed clients’ assets are insured.
• Collaborate with branches and credit teams to expand insurance product distribution.
• Maintain at least 85% policy renewal retention and grow a clean IPF book.
• Track, analyze, and improve sales performance, conversion rates, and customer feedback.
• Ensure timely and accurate policy issuance, endorsements, and premium collection.
• Support reconciliation of premiums, IPF repayments, and commissions.
• Provide training and product awareness to branches to drive business growth.
• Monitor daily production, manage debtors, and execute other administrative duties as assigned.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in Marketing, Insurance, Economics or other business related disciplines.
• Progress towards Diploma in Insurance (ACII or AIIK) (at least 3 papers or equivalent).

Experience needed

• At least three (3) years’ experience in the insurance industry, with demonstrated success in insurance sales and business development.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Strong sales and relationship management skills
• Attention to detail and operational accuracy
• Analytical mindset for tracking performance and recommending improvements
• Ability to collaborate across departments and drive business growth
• Customer, market and competitor understanding
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skills

• Identify and exploit cross-selling opportunities to increase Bancassurance revenue.
• Build and maintain strong customer relationships to ensure renewals and referrals.
• Onboard non-bank clients and ensure financed clients’ assets are insured.
• Collaborate with branches and credit teams to expand insurance product distribution.
• Maintain at least 85% policy renewal retention and grow a clean IPF book.
• Track, analyze, and improve sales performance, conversion rates, and customer feedback.
• Ensure timely and accurate policy issuance, endorsements, and premium collection.
• Support reconciliation of premiums, IPF repayments, and commissions.
• Provide training and product awareness to branches to drive business growth.
• Monitor daily production, manage debtors, and execute other administrative duties as assigned.

• Strong sales and relationship management skills
• Attention to detail and operational accuracy
• Analytical mindset for tracking performance and recommending improvements
• Ability to collaborate across departments and drive business growth
• Customer, market and competitor understanding
• Knowledge of insurance industry and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of medical underwriting processes, procedures and concepts
• Negotiation skills
• Business management skills
• Excellent analytical skills

• Bachelor’s degree in Marketing, Insurance, Economics or other business related disciplines.
• Progress towards Diploma in Insurance (ACII or AIIK) (at least 3 papers or equivalent).