The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Business Development Officer – Broker Channel

Job Purpose Statement

The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

Ideal Job Specifications

Academic:

• Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.

Professional:

• A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory
• Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.
• Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.

Desired Work Experience:

• At least 5 years’ relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
• Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.
• Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
• Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.

• Delivering profitable growth through licensed insurance brokers.
• Acquiring, activating and managing broker relationships.
• Building and converting a quality pipeline across approved general insurance products.
• Coordinating quotations, renewals and service delivery.
• Strengthening broker engagement and productivity.
• Using portfolio insights to improve retention, customer experience and channel profitability.

• Proficiency in CRM
• Proficiency in Microsoft Office
• Proficiency in data-analysis/reporting tools used for pipeline and performance management.
• Sound knowledge of general insurance products
• Sound knowledge of underwriting principles
• Sound knowledge of broker distribution
• Sound knowledge of policy administration
• Sound knowledge of claims processes
• Sound knowledge of premium collection
• Sound knowledge of intermediary controls.

• Bachelor’s degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.
• A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory