Background

AA Kenya is the oldest and largest automobile association in Kenya with over 100,000 members and branch offices in all major towns countrywide. Internationally we are affiliated with the Fédération Internationale de l'Automobile (FIA) which represents over 100 million motorists worldwide.

Role Description

Reporting to the Director of Business and Channels, the position holder will take full ownership of branch operations, providing strategic, operational, and commercial leadership.

Key Responsibilities:

• Branch Leadership: Oversee the full spectrum of branch operations, ensuring efficiency, profitability, and service excellence.
• Business Development: Drive revenue growth through innovative sales strategies, partnerships, and market expansion initiatives.
• Customer Experience: Champion exceptional customer service and uphold AA Kenya’s brand promise.
• People Management: Lead, coach, and inspire branch teams to achieve high performance and accountability.
• Marketing & Brand Visibility: Execute localized marketing strategies to enhance brand presence and customer acquisition.
• Operational Excellence: Ensure compliance, effective administration, and seamless day-to-day branch operations.

Minimum Requirements:

• Bachelor’s degree in business management or a related field.
• Minimum of 6 years’ relevant experience, with at least 2 years in a leadership/management role.
• Demonstrated ability to lead teams and manage operations.
• Proven track record in business development and revenue growth.
• Strong negotiation, sales, and relationship management skills.

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• Branch Leadership: Oversee the full spectrum of branch operations, ensuring efficiency, profitability, and service excellence.
• Business Development: Drive revenue growth through innovative sales strategies, partnerships, and market expansion initiatives.
• Customer Experience: Champion exceptional customer service and uphold AA Kenya’s brand promise.
• People Management: Lead, coach, and inspire branch teams to achieve high performance and accountability.
• Marketing & Brand Visibility: Execute localized marketing strategies to enhance brand presence and customer acquisition.
• Operational Excellence: Ensure compliance, effective administration, and seamless day-to-day branch operations.

• Strong negotiation skills
• Sales skills
• Relationship management skills

• Bachelor’s degree in business management or a related field.
• Minimum of 6 years’ relevant experience, with at least 2 years in a leadership/management role.
• Demonstrated ability to lead teams and manage operations.
• Proven track record in business development and revenue growth.