SMEP Microfinance Bank Limited is a public limited company incorporate under the companies Act (Cap 486) and licensed under the microfinance Act (Cap 493D) to offer banking, focusing on Group banking, Retail banking, Church banking, Asset financing, microfinance and related services. Our vision is to be a dynamic christian provider of financial solutions ...

KEY DUTIES AND RESPONSIBILITIES

• Responsible for Marketing of Banks products and services
• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures
• Facilitate recruitment and registration of customers in existing and new groups
• Manage customer Relationships for both group customers and individual customers
• Stimulate client training on SMEP policies, procedures and basic business skills, loans, business, etc..
• Responsible for customer loan evaluations and processing.
• Responsible for maintaining a quality asset portfolio as per the Banks requirements
• Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
• Ensure follow-up of defaulters and collection of arrears
• Responsible for proper record management for all customers
• Ensure customer retention through excellent customer service

Key Qualities, Qualifications & Competencies:

• Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
• A minimum grade of C+ (plus) in KCSE
• An undergraduate Bachelor’s degree OR Diploma in Business related courses from a recognized institution.
• Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
• Proficiency in computers is mandatory.
• Ability to analyze and interpret financial statements
• Clear understanding of microfinance/banking industry is an added advantage.
• Good interpersonal & communication skills with excellent customer service.
• A team player with the drive to improve performance.
• Persuasive with strong recognition skills,
• Self-driven and possess the ability to work with minimum supervision

• Responsible for Marketing of Banks products and services
• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies and Procedures
• Facilitate recruitment and registration of customers in existing and new groups
• Manage customer Relationships for both group customers and individual customers
• Stimulate client training on SMEP policies, procedures and basic business skills, loans, business, etc..
• Responsible for customer loan evaluations and processing.
• Responsible for maintaining a quality asset portfolio as per the Banks requirements
• Responsible for preparation and submissions of timely daily, weekly, monthly and quarterly reports as per the Banks’ requirements to the respective Office Holders.
• Ensure follow-up of defaulters and collection of arrears
• Responsible for proper record management for all customers
• Ensure customer retention through excellent customer service

• Proficiency in computers
• Ability to analyze and interpret financial statements
• Good interpersonal & communication skills
• Excellent customer service
• Team player
• Persuasive
• Strong recognition skills
• Self-driven
• Ability to work with minimum supervision

• A minimum grade of C+ (plus) in KCSE
• An undergraduate Bachelor’s degree OR Diploma in Business related courses from a recognized institution.
• Knowledge in Sales and Marketing, credit risk management, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
• Clear understanding of microfinance/banking industry is an added advantage.