Background

Grounded is both a women- and family-run business. Our goal is to create healthy, sustainable homes through safer, eco-friendly products. Made in Kenya.

Role Context

The Business Operations Senior Associate is the heartbeat of our commercial engine. Your primary mission is to ensure that every sale is successfully operationalized—from the moment an order hits the inbox to the moment the payment is cleared and the customer is satisfied. You aren’t just processing data; you are also the day-to-day operational lead in the office. You will manage the team, and act as a critical bridge between Sales, Production, and Finance. We are looking for a financially competent, highly organized "superstar" who anticipates bottlenecks before they happen and tackles challenges with independent drive.

What You’ll Do

Lead a High-Performing Team

• Directly manage and coach administrative staff, packers, riders, drivers, and casual staff.
• Drive team performance, safety, and output — building cross-cover capacity so operations never skip a beat.
• Coordinate daily with Production to keep stock levels aligned with sales velocity.

Run Order Operations — End to End

• Own the full order lifecycle across Retail, Web, and B2B channels: SO creation, invoicing, packing, shipment, and delivery note reconciliation.
• Manage the main order inbox and website backend; confirm availability and keep customers informed at every stage.
• Ensure invoicing is accurate, payment terms are enforced, and AR is clear before any dispatch.

Control Inventory & Finished Goods

• Take full accountability for finished goods from the moment Production hands them over — security, accuracy, expiry management, and returns.
• Keep Zoho as the single source of truth: stock counts, customer setups, and shipment data must always be 100% accurate.

Execute Logistics with Precision

• Plan and execute deliveries using internal fleet and external LSPs; maintain the standards required by supermarkets and major retailers.
• Manage vehicle maintenance schedules and logistics budgets to maximise uptime and cost-efficiency.
• Handle export/import documentation and navigate regulatory requirements for new markets.

Drive Continuous Improvement

• Lead process improvement and lean initiatives across the BizOps department.
• Own operational performance reporting for Senior Management.
• Maintain and evolve SOPs and Work Instructions; lead risk and continuity planning.

What You’ll Need

Qualifications & Experience

• Bachelor’s Degree or Higher Diploma in Business Administration, Supply Chain Management, Logistics, or a related field (e.g., Economics or Finance).
• 3–5 years of experience in business operations, logistics, or administration.
• Must have experience with Modern Trade/ FMCG logistics processes.
• Advanced Excel & Zoho/ERP proficiency.
• Basic Bookkeeping / Accounts Receivable proficiency.
• EAC export/ import and global export/ import preferred.
• Lean Six Sigma (Yellow or Green Belt) preferred.
• CPIM (Certified in Planning and Inventory Management), CSCP (Certified Supply Chain Professional), CILT (Chartered Institute of Logistics and Transport) an added advantage

• Directly manage and coach administrative staff, packers, riders, drivers, and casual staff.
• Drive team performance, safety, and output — building cross-cover capacity so operations never skip a beat.
• Coordinate daily with Production to keep stock levels aligned with sales velocity.
• Own the full order lifecycle across Retail, Web, and B2B channels: SO creation, invoicing, packing, shipment, and delivery note reconciliation.
• Manage the main order inbox and website backend; confirm availability and keep customers informed at every stage.
• Ensure invoicing is accurate, payment terms are enforced, and AR is clear before any dispatch.
• Take full accountability for finished goods from the moment Production hands them over — security, accuracy, expiry management, and returns.
• Keep Zoho as the single source of truth: stock counts, customer setups, and shipment data must always be 100% accurate.
• Plan and execute deliveries using internal fleet and external LSPs; maintain the standards required by supermarkets and major retailers.
• Manage vehicle maintenance schedules and logistics budgets to maximise uptime and cost-efficiency.
• Handle export/import documentation and navigate regulatory requirements for new markets.
• Lead process improvement and lean initiatives across the BizOps department.
• Own operational performance reporting for Senior Management.
• Maintain and evolve SOPs and Work Instructions; lead risk and continuity planning.

• Advanced Excel
• Zoho/ERP proficiency
• Basic Bookkeeping
• Accounts Receivable proficiency
• Modern Trade/ FMCG logistics processes
• EAC export/ import and global export/ import (preferred)
• Lean Six Sigma (Yellow or Green Belt) (preferred)
• CPIM, CSCP, CILT (an added advantage)

• Bachelor’s Degree or Higher Diploma in Business Administration, Supply Chain Management, Logistics, or a related field (e.g., Economics or Finance).
• 3–5 years of experience in business operations, logistics, or administration.