About The Role:

The role supports OPS Africa by coordinating inputs from regional commercial teams and key support functions into accurate, executive-ready materials for planning, market development, performance reporting, and strategic initiatives, while using AI, automation, dashboards, and structured analysis to improve quality, reduce manual effort, and accelerate insight generation.

Responsibilities

Key Responsibilities:

Business Planning:

• Reporting for management forums.
• Run a review of receivables aging with support of the account managers.
• Timely and quality submissions for quarterly risk audits.
• Responsible for annual Net Promoter Score surveys.
• Reporting of individual sales performance.
• Weekly reporting of sales activities in each region.
• Create and update process documents

Market Development:

• Create and update comprehensive industry, competitor and customer models including, but not limited to, market share, growth projections and trends, and market forces.
• Perform analysis of key industry trends; the general social economic and political environment; legal and regulatory issues; customers; current and potential competitors.
• Provide market and competitive insights through presentations and reports to the team to support strategic and tactical decision-making and for use in presentations by the team’s leaders.
• Supply the market and competitive intelligence component of strategic planning, and proactively make recommendations to the team concerning key intelligence items that require further consideration.
• Maintain up-to-date knowledge of data sources, evaluating their credibility and potential utility, and leverages them for the team.
• Maintain an in-depth knowledge of designated markets and trends through reading reports, market research, data manipulation and financial modeling and analysis.
• Develop and maintain relationships with key internal stakeholders to identify emerging needs and business challenges.
• Collaborate with the team to enhance their use of strategic analysis and market and competitor intelligence.

Qualifications

Key Requirements:

Qualifications:

• Education: Graduate in business, statistics, economics, finance or related field
• Experience: Minimum of 4 years of experience, with at least 2 years in payments industry (preferably in Africa)
• Strong understanding of payments industry basics, data gathering and analysis, basic strategy frameworks
• Intermediate knowledge of MS PowerPoint and Excel, with aptitude to become an expert
• Proven track record of process improvement and analyzing industry information to deliver insights

Skills and Competencies:

• Fluency in written and spoken English is essential. Fluency in Arabic and/or French will be highly valued
• Excellent communication skills combined with the ability to successfully move between addressing major strategic challenges and very tactical initiatives
• Strong project management and organizational skills: Coordination experience that facilitates the successful delivery against a complex agenda of tasks, in a matrix structure, successfully navigating around different functions
• Analytical and data-driven decision-making capabilities: An ability to analyze and make sense of large amounts of information
• High degree of independent judgement, with an ability to handle confidential and sensitive information
• Strategic thinking and problem-solving abilities.
• Ability to manage change and drive continuous improvement.

Working Conditions:

• Primarily office-based
• Fast-paced and dynamic work environment.

• Reporting for management forums.
• Run a review of receivables aging with support of the account managers.
• Timely and quality submissions for quarterly risk audits.
• Responsible for annual Net Promoter Score surveys.
• Reporting of individual sales performance.
• Weekly reporting of sales activities in each region.
• Create and update process documents
• Create and update comprehensive industry, competitor and customer models including, but not limited to, market share, growth projections and trends, and market forces.
• Perform analysis of key industry trends; the general social economic and political environment; legal and regulatory issues; customers; current and potential competitors.
• Provide market and competitive insights through presentations and reports to the team to support strategic and tactical decision-making and for use in presentations by the team’s leaders.
• Supply the market and competitive intelligence component of strategic planning, and proactively make recommendations to the team concerning key intelligence items that require further consideration.
• Maintain up-to-date knowledge of data sources, evaluating their credibility and potential utility, and leverages them for the team.
• Maintain an in-depth knowledge of designated markets and trends through reading reports, market research, data manipulation and financial modeling and analysis.
• Develop and maintain relationships with key internal stakeholders to identify emerging needs and business challenges.
• Collaborate with the team to enhance their use of strategic analysis and market and competitor intelligence.

• Fluency in written and spoken English is essential. Fluency in Arabic and/or French will be highly valued
• Excellent communication skills combined with the ability to successfully move between addressing major strategic challenges and very tactical initiatives
• Strong project management and organizational skills: Coordination experience that facilitates the successful delivery against a complex agenda of tasks, in a matrix structure, successfully navigating around different functions
• Analytical and data-driven decision-making capabilities: An ability to analyze and make sense of large amounts of information
• High degree of independent judgement, with an ability to handle confidential and sensitive information
• Strategic thinking and problem-solving abilities.
• Ability to manage change and drive continuous improvement.

• Education: Graduate in business, statistics, economics, finance or related field
• Experience: Minimum of 4 years of experience, with at least 2 years in payments industry (preferably in Africa)
• Strong understanding of payments industry basics, data gathering and analysis, basic strategy frameworks
• Intermediate knowledge of MS PowerPoint and Excel, with aptitude to become an expert
• Proven track record of process improvement and analyzing industry information to deliver insights