Responsibilities

Process Mapping & Documentation

• Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
• Translate business requirements into clear process flows for technical and project teams
• Ensure all documentation aligns with organizational standards and governance requirements
• Partner with Process Owners to manage updates, reviews, and improvements of procedures
• Support business optimization projects through structured documentation and stakeholder engagement

Process Improvement & Stakeholder Management

• Drive a culture of continuous improvement and process optimization
• Conduct process reviews to identify inefficiencies and recommend enhancements
• Support implementation of standardized process solutions across business units
• Lead post-implementation reviews to identify gaps and eliminate inefficiencies
• Engage stakeholders to ensure alignment on business goals, deliverables, and timelines

Risk, Compliance & Controls

• Ensure all processes comply with regulatory requirements and internal policies
• Embed risk management and control frameworks within documented procedures
• Support audits, control assessments, and risk reviews
• Identify process-related risks and implement mitigation strategies

Requirements

• Bachelor’s degree in Business, Finance, IT, or a related field
• Certification in Process Management or Lean Six Sigma is an added advantage
• Proven experience in:
  • Business process analysis and re-engineering
  • Process mapping, modelling, and documentation
  • Systems analysis and solution implementation
  • Risk and controls management
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Ability to translate complex requirements into actionable process flows
• Knowledge of enterprise risk management frameworks
• Understanding of banking operations, products, and systems (preferred)

• Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
• Translate business requirements into clear process flows for technical and project teams
• Ensure all documentation aligns with organizational standards and governance requirements
• Partner with Process Owners to manage updates, reviews, and improvements of procedures
• Support business optimization projects through structured documentation and stakeholder engagement
• Drive a culture of continuous improvement and process optimization
• Conduct process reviews to identify inefficiencies and recommend enhancements
• Support implementation of standardized process solutions across business units
• Lead post-implementation reviews to identify gaps and eliminate inefficiencies
• Engage stakeholders to ensure alignment on business goals, deliverables, and timelines
• Ensure all processes comply with regulatory requirements and internal policies
• Embed risk management and control frameworks within documented procedures
• Support audits, control assessments, and risk reviews
• Identify process-related risks and implement mitigation strategies

• Business process analysis and re-engineering
• Process mapping, modelling, and documentation
• Systems analysis and solution implementation
• Risk and controls management
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Ability to translate complex requirements into actionable process flows
• Knowledge of enterprise risk management frameworks
• Understanding of banking operations, products, and systems (preferred)

• Bachelor’s degree in Business, Finance, IT, or a related field
• Certification in Process Management or Lean Six Sigma is an added advantage