Background information about the job or company (e.g., role context, company overview)

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

Job Purpose:

The BPR Analyst will play a pivotal role in leading and executing process re-engineering initiatives across the bank. This role involves working closely with various business units to map, assess, and redesign processes to drive operational efficiency, enhance customer satisfaction, and ensure compliance with regulatory standards. The BPR Analyst will also be responsible for implementing process improvements, supporting digitization and automation efforts, and ensuring effective change management across the organization.

Qualifications or requirements (e.g., education, skills)

The ideal candidate must possess the following:

Qualifications/Experience:

• Bachelor’s degree in business administration, Engineering, IT, or a related field.
• Certification in Lean, Six Sigma, or related process improvement methodologies is a plus.
• Experience in business process re-engineering or a similar role is a plus.
• Strong analytical skills with the ability to document and redesign complex processes.
• Excellent communication and stakeholder management skills.
• Experience in Office 365 Power Automate/Power App is a plus

• Engage with business leaders and colleagues to map and assess current business processes and ways of working.
• Identify process improvements using Lean principles, Six Sigma, and industry best practices.
• Ensure processes align with regulatory and legal standards.
• Redesign processes and ways of working to enhance efficiency and effectiveness.
• Identify interdependencies between teams to ensure end-to-end functionality.
• Collaborating with processes leads to ensure ownership and accountability for redesigned processes.
• Implement, monitor, and report on process improvements.
• Develop process maps, flow diagrams, and related documentation for redesigned processes.
• Document business requirements to support the creation of IT functional specifications, where necessary.
• Ensure proper systems are in place to effectively manage AML/CFT risks at the operational level.
• Work with system developers to ensure that systems align with optimized business processes.
• Ensure both business and technical suitability of process changes.
• Develop training materials and support the implementation of process changes.
• Facilitate training sessions to ensure smooth adoption of new processes.
• Develop and implement process controls, data collection mechanisms, and reporting tools.
• Establish tools and frameworks to enable continuous improvement.
• Support process owners in adopting and maintaining process controls.
• Manage relationships and communications with key stakeholders across the bank.
• Build trust and maintain buy-in for process re-engineering initiatives.
• Perform any other official duties as allocated by management from time to time.

• Strong analytical skills
• Ability to document and redesign complex processes
• Excellent communication skills
• Stakeholder management skills
• Experience in Office 365 Power Automate/Power App (plus)

• Bachelor’s degree in business administration, Engineering, IT, or a related field.
• Certification in Lean, Six Sigma, or related process improvement methodologies (plus)
• Experience in business process re-engineering or a similar role (plus)