Aspire provides the lowest rates in town to help you achieve your dreams. We reduce your term and lower your rates. Aspire is part of an international organization whose main objective is to lower rates so as to enable customers to pay their loans and finance their businesses.

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Business Relationship Officer

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

1 - 3 years

Location

Nairobi

Job Field

Sales / Marketing / Retail / Business Development

Reports To:

Sales Team leader

Job Purpose:

To generate and manage logbook loan business by sourcing clients, maintaining strong customer relationships, and ensuring loan growth while maintaining portfolio quality.

Key Responsibilities:

• Identify, source, and recruit new clients interested in logbook loans.
• Market and sell logbook loan products to individuals and SMEs.
• Explain loan terms, interest rates, repayment schedules, and conditions clearly to clients.
• Conduct preliminary client assessments and collect required documentation.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Follow up on prospective clients and convert leads into approved loans.
• Ensure proper KYC documentation and compliance with internal policies.
• Monitor client repayments and follow up on overdue accounts in coordination with the collections team.
• Achieve monthly sales and portfolio growth targets.
• Maintain accurate records of client interactions and pipeline.
• Provide market intelligence and competitor feedback to management.
• Participate in marketing campaigns, activations, and field visits.
• Ensure excellent customer service before, during, and after loan disbursement.

Key Performance Indicators (KPIs):

• Number of new logbook loans booked.
• Loan portfolio growth.
• Portfolio at Risk (PAR) within acceptable limits.
• Client retention and repeat business rate.
• Revenue generation targets.

Minimum Qualifications & Experience:

• Diploma or Degree in Business Administration, Marketing, Finance, or related field.
• At least 1–3 years’ experience in microfinance or logbook loan sales.
• Strong negotiation and persuasion skills.
• Excellent communication and relationship management skills.
• Ability to work under pressure and meet targets.
• Knowledge of microfinance regulations and lending procedures.

Key Competencies:

• Sales-driven and results-oriented.
• High integrity and ethical standards.
• Customer-focused.
• Strong networking skills.
• Good analytical and reporting skills.

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Check how your CV aligns with this job

• Identify, source, and recruit new clients interested in logbook loans.
• Market and sell logbook loan products to individuals and SMEs.
• Explain loan terms, interest rates, repayment schedules, and conditions clearly to clients.
• Conduct preliminary client assessments and collect required documentation.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Follow up on prospective clients and convert leads into approved loans.
• Ensure proper KYC documentation and compliance with internal policies.
• Monitor client repayments and follow up on overdue accounts in coordination with the collections team.
• Achieve monthly sales and portfolio growth targets.
• Maintain accurate records of client interactions and pipeline.
• Provide market intelligence and competitor feedback to management.
• Participate in marketing campaigns, activations, and field visits.
• Ensure excellent customer service before, during, and after loan disbursement.

• Strong negotiation and persuasion skills.
• Excellent communication and relationship management skills.
• Ability to work under pressure and meet targets.
• Sales-driven and results-oriented.
• High integrity and ethical standards.
• Customer-focused.
• Strong networking skills.
• Good analytical and reporting skills.

• Diploma or Degree in Business Administration, Marketing, Finance, or related field.
• At least 1–3 years’ experience in microfinance or logbook loan sales.
• Knowledge of microfinance regulations and lending procedures.