Vacancy title:
Business Service Team (BST) Supervisor

[Type: FULL_TIME, Industry: Insurance, Category: Finance, Insurance & Real Estate]

Jobs at:
APA Life Assurance Company Ltd

Deadline of this Job:
Monday, July 14 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, July 3 2025, Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about APA Life Assurance Company Ltd
APA Life Assurance Company Ltd jobs in Kenya

JOB DETAILS:

KEY PRIMARY RESPONSIBILITIES

• Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
• Identifying and referring insurance risks that require reinsurance arrangements;
• Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
• Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
• Addressing reconciliation issues in liaison with the finance department and following on claims
• Responding to internal and external audit queries and implementation of recommendations;
• Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
• Complying with statutory, regulatory and internal control processes at the business units;
• Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
• Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
• Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
• Developing departmental budget and business plans to achieve the set company targets;
• Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand building activities in liaison with other departments;
• Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects and committees as assigned.

GENERIC DUTIES

• Develop departmental budget and business plans to achieve the set company targets;
• Entrench performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
• Participate in company CSR and brand building activities in liaison with other departments;
• Train, coach and mentor staff in order to improve performance and cohesion within the department;
• Implement interdepartmental SLA in liaison with other departmental heads; and 
• Participate in management meeting, projects and committees as assigned

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Leadership skills 
• Teamwork skills
• Interpersonal and  Communication skills
• Analytical skills

PROFESSIONAL QUALIFICATIONS

• ACII/Diploma in Insurance

EXPERIENCE

• At least 6 years relevant experience 

Work Hours: 8

Experience in Months: 72

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to APA Life Assurance Company Ltd on www.apainsurance.org to apply

All Jobs | QUICK ALERT SUBSCRIPTION