Background information about the job or company (e.g., role context, company overview)

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.

The IT department provides end-to-end solutions for the organization including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance & Testing, and overall Project Management.

Collaborating with IT colleagues and business partners, the Business Systems Analyst works to improve the efficient setup and deployment of business applications at IRC to meet end user needs and IRC's mission, with a focus on financial, supply chain, and project management domains.

Responsibilities or duties

• Collect and assess system requirements from business users to guarantee seamless configuration and delivery of business applications and collaborate with IT colleagues and business partners to successfully implement solutions that align with IRC’s mission and business needs.
• Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions while ensuring that systems align with organizational policies, security standards, and compliance requirements.
• Acquire domain expertise in cross-functional business processes and the systems that support them while keeping abreast of industry trends and novel technologies relevant to enterprise business systems.
• Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution and maintaining comprehensive documentation of business processes, system configurations, data flows, and security models.
• Coordinate with QA teams to support functional, user acceptance, and regression testing across systems.
• Provide Level 3 support for enterprise systems, resolving complex issues and collaborating with internal and external teams as needed.
• Support processes for system updates, advancements, and new implementations.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in Business, Info Systems, or related field with 3-6 years crafting and supporting enterprise business systems; equivalent experience will be considered.
• Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements, experience with enterprise system testing, including case development and execution.
• Proficient in system administration, support, and change management in a global or multi-site environment
• Strong understanding of Dynamics 365 Finance & Operations ERP concepts, business processes, and expertise in Dynamics 365 F&O functionalities.
• Superb communication skills, both verbal and written, with the ability to convey complex information clearly with strong attention to detail, active listening, and analytical thinking!
• Ability to work independently and collaboratively in cross-functional teams with proven ability to build and maintain relationships across diverse teams and organizational levels

Experience needed

3 - 6 years

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Preferred Skills

• Microsoft Dynamics 365 Finance and Operations certification
• Advanced degree or equivalent experience in Business Administration, Information Systems, or related field
• Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments
• French language proficiency will be an added advantage.

Working Environment

• Standard office working environment.
• Some international travel as needed.

• Collect and assess system requirements from business users to guarantee seamless configuration and delivery of business applications and collaborate with IT colleagues and business partners to successfully implement solutions that align with IRC’s mission and business needs.
• Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions while ensuring that systems align with organizational policies, security standards, and compliance requirements.
• Acquire domain expertise in cross-functional business processes and the systems that support them while keeping abreast of industry trends and novel technologies relevant to enterprise business systems.
• Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution and maintaining comprehensive documentation of business processes, system configurations, data flows, and security models.
• Coordinate with QA teams to support functional, user acceptance, and regression testing across systems.
• Provide Level 3 support for enterprise systems, resolving complex issues and collaborating with internal and external teams as needed.
• Support processes for system updates, advancements, and new implementations.

• Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements, experience with enterprise system testing, including case development and execution.
• Proficient in system administration, support, and change management in a global or multi-site environment
• Strong understanding of Dynamics 365 Finance & Operations ERP concepts, business processes, and expertise in Dynamics 365 F&O functionalities.
• Superb communication skills, both verbal and written, with the ability to convey complex information clearly with strong attention to detail, active listening, and analytical thinking!
• Ability to work independently and collaboratively in cross-functional teams with proven ability to build and maintain relationships across diverse teams and organizational levels

• Bachelor’s degree in Business, Info Systems, or related field with 3-6 years crafting and supporting enterprise business systems; equivalent experience will be considered.
• Microsoft Dynamics 365 Finance and Operations certification
• Advanced degree or equivalent experience in Business Administration, Information Systems, or related field
• Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments
• French language proficiency will be an added advantage.