Background

Our client is seeking to hire a Call Centre Representative to join their team. This role is crucial for maintaining excellent customer relations and ensuring efficient communication channels.

Key Responsibilities:

• Handle incoming customer calls, inquiries, and new orders.
• Provide clear product information and usage guidance.
• Manage and monitor assigned customer accounts with full accountability.
• Follow up on pending orders to ensure timely closure and accurate updates.
• Coordinate with operations on dispatched orders and delivery follow-ups.
• Maintain consistent communication with clients and internal teams.
• Adhere to call scripts, company procedures, and SLAs.

Qualifications and Requirements:

• Diploma in any field.
• Excellent verbal and written communication skills.
• Strong customer service skills with empathy and active listening.
• Detail-oriented, accountable, and efficient.
• Ability to work under pressure with good problem-solving skills.

• Handle incoming customer calls, inquiries, and new orders.
• Provide clear product information and usage guidance.
• Manage and monitor assigned customer accounts with full accountability.
• Follow up on pending orders to ensure timely closure and accurate updates.
• Coordinate with operations on dispatched orders and delivery follow-ups.
• Maintain consistent communication with clients and internal teams.
• Adhere to call scripts, company procedures, and SLAs.

• Excellent verbal and written communication skills.
• Strong customer service skills with empathy and active listening.
• Detail-oriented, accountable, and efficient.
• Ability to work under pressure with good problem-solving skills.

• Diploma in any field.