Vacancy title:
Call Captioners

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
CDL Human Resource

Deadline of this Job:
Saturday, August 30 2025

Duty Station:
kenya | Nairobi | Kenya

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• We are hiring Call Captioners to join a mission-driven team helping make phone conversations accessible to people with hearing impairment. You will assist individuals with hearing loss by providing real-time captioning support for telephone conversations.
• This role combines elements of customer service, communication assistance, and accessibility support. Your primary responsibility is to ensure accurate and timely captioning while maintaining a high standard of professionalism, integrity, and confidentiality.

What You’ll Do:

• Caption live phone conversations in real-time using smart software
• Ensure speed, accuracy, and clear grammar at all times
• Adapt to different speaking styles, accents, and call types
• Ensure flow of the conversation including all nuances
• Keep all data 100% confidential
• Contribute to a critical communication service for vulnerable communities

Requirements

Who We’re Looking For:

• Typing speed of at least 40-60 WPM with 90%+ accuracy
• Excellent English and grammar (minimum C1)
• Strong computer navigation and digital literacy
• Great focus, listening and comprehension skills
• Previous experience in transcription, captioning, or customer support is an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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