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Vacancy title:
Call Center Quality Assurance Officer
[Type: FULL_TIME, Industry: Logistics, Category: Customer Service, Business Operations, Admin & Office]
Jobs at:
jiji kenya
Deadline of this Job:
Tuesday, March 31 2026
Duty Station:
Not specified | Nairobi
Summary
Date Posted: Friday, March 27 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
This role is for a Quality Assurance Officer at Jiji, focusing on the call center operations.
Responsibilities
- Monitor and audit calls for quality assurance compliance
- Coach and train agents to enhance sales and customer experience
- Prepare reports and insights to drive performance improvements
Requirements
- 2+ years' QA experience in an outbound call center
- Strong data analysis and reporting skills
- Diploma or Degree in any field
Benefits
- Flexible work options
- Career growth
- Supportive culture
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
How to Apply
Interested candidates should send their applications with the subject line: Call Center Quality Assurance Officer.
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