? About Influx

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

If you have experience in any one of the listed backgrounds, please feel free to apply:

?️ E-commerce & Fashion

Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.

? Installation Services (Voice Support)

Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.

? Tech & App Support

Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.

? Fintech

Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.

? Telecommunications / Mobile Network

Experience in a mobile network or any telecommunications company.

Essential Duties:

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

? Technical Requirements (BYOD)

• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
• Intel Core i5 (10th Gen+) | 8GB RAM minimum
• 50–55 Mbps internet speed | Wired, noise-cancelling headset
• Quiet, dedicated workspace

Only recruiting from KENYA

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

• Strong written communication skills
• Strong voice support experience
• Troubleshooting software, mobile apps, or hardware
• Clear, patient, and empathetic customer guidance
• Professional communication
• Customer support
• Ability to handle high volumes of customer interactions
• Ability to work in a fast-paced, detail-oriented environment

• Experience in any one of the listed backgrounds: E-commerce & Fashion, Installation Services (Voice Support), Tech & App Support, Fintech, or Telecommunications / Mobile Network
• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
• Intel Core i5 (10th Gen+) | 8GB RAM minimum
• 50–55 Mbps internet speed | Wired, noise-cancelling headset
• Quiet, dedicated workspace
• Only recruiting from KENYA