Vacancy title:
Call Center and Customer Support Trainer

[Type: FULL_TIME, Industry: Education, and Training, Category: Customer Service, Education / Teaching / Training]

Jobs at:
Mediacrest Training College

Deadline of this Job:
Thursday, May 7 2026

Duty Station:
Ambank House, 18th Floor, University Way - Nairobi CBD | Nairobi | Nairobi

Summary
Date Posted: Tuesday, May 5 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Company Overview

Mediacrest Training College fosters an environment where passion meets purpose, blending technical proficiency with artistic expression. With experienced faculty, modern facilities and strong industry connections, the college is committed to molding Africa’s brightest minds, helping them to thrive in competitive fields.

Qualifications:

• Diploma/degree in Communications, Business, Public Relations, or a related field.
• 3+ years of experience in customer support, call center operations, or quality assurance.
• Expert knowledge of customer service principles, techniques, and KPIs.
• In-depth understanding of CRM software, ticketing systems, and telephony systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong soft skills and ability to manage difficult conversations.

Work Hours: 8

Experience in Months: 36

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Application Deadline: 7th May 2026

Ambank House, 18th Floor, University Way - Nairobi CBD

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