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Vacancy title:
Call Center and Customer Support Trainer
[Type: FULL_TIME, Industry: Education, and Training, Category: Customer Service, Education / Teaching / Training]
Jobs at:
Mediacrest Training College
Deadline of this Job:
Monday, September 7 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Wednesday, September 2 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Company Overview
Mediacrest Training College fosters an environment where passion meets purpose, blending technical proficiency with artistic expression. With experienced faculty, modern facilities and strong industry connections, the college is committed to molding Africas brightest minds, helping them to thrive in competitive fields.
Qualifications:
- Diploma/degree in Communications, Business, Public Relations, or a related field.
- 3+ years of experience in customer support, call center operations, or quality assurance.
- Expert knowledge of customer service principles, techniques, and KPIs. In-depth understanding of CRM software, ticketing systems, and telephony systems.
- Excellent communication, interpersonal, and problem-solving skills. Strong soft skills and ability to manage difficult conversations.
Work Hours: 8
Experience in Months: 36
Level of Education: associate degree
Job application procedure
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Method of Application
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