Vacancy title:
Call Centre Executive (Contract)

[Type: CONTRACTOR, Industry: Insurance, Category: Customer Service, Admin & Office]

Jobs at:
CIC Insurance

Deadline of this Job:
Tuesday, March 31 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, March 27 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About CIC Insurance

CIC Insurance Group is a leading insurance provider in Kenya, offering a wide range of insurance products and financial services. We are committed to providing excellent customer service and innovative solutions to meet the diverse needs of our clients.

Job Summary

We are seeking to recruit a motivated and customer-oriented Call Centre Executive on a contract basis. The successful candidate will be responsible for handling customer inquiries, providing information about our products and services, and resolving customer issues in a professional and efficient manner.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information about CIC Insurance products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain customer records and update information in the CRM system.
• Adhere to call centre scripts and guidelines to ensure consistent service delivery.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to team efforts and achieve individual and team performance goals.

Qualifications and Experience

• Minimum of a High School Diploma or equivalent. A Bachelor's degree in a relevant field is an added advantage.
• Proven experience in a customer service or call centre environment.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and other call centre tools.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of the insurance industry is a plus.

Contract Details

This is a contract position with a duration of [Duration to be specified].

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Interested candidates who meet the above qualifications are encouraged to apply.

Please submit your application including a detailed CV and a cover letter to:

The Human Resources Manager

CIC Insurance Group

P.O. Box [P.O. Box Number]

Nairobi, Kenya

Please quote "Call Centre Executive (Contract)" in the subject line .

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