Vacancy title:
Capability and Skills Lead

[Type: FULL_TIME, Industry: Telecommunications, Category: Management]

Jobs at:
Safaricom Kenya

Deadline of this Job:
Monday, October 20 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Tuesday, October 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The Capability & Skills Lead will be responsible for shaping a future-ready workforce by driving strategic learning, upskilling, and reskilling initiatives. This role partners with business leaders to align capability development with organizational priorities, embed a culture of continuous learning, and deliver measurable impact at scale.

Key Responsibilities

Health and Safety

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability.
• Adhere to and champion safety, health, and wellbeing policies in all actions and decisions.
• Embed Health, Safety, and Wellbeing principles into all learning and capability initiatives.

Strategic Capability Development

• Partner with business leaders to identify and address critical skill gaps through targeted learning plans.
• Drive a culture of continuous learning with a focus on upskilling and reskilling for current and emerging roles.
• Design learner-centric experiences using modern learning models, tools, and technologies.
• Create scalable, blended learning pathways and integrate best practices to innovate learning approaches.

Learning Implementation and Facilitation

• Build advanced facilitation capabilities across the organization.
• Leverage innovative learning technologies to enable capability transformation at scale.
• Collaborate with internal stakeholders and external partners to deliver skill transformation programs.
• Co-create learning solutions with communities of practice, subject matter experts, and third-party providers.

Measurement and Impact

• Establish and track metrics to evaluate the business impact of learning interventions.
• Use data and learner insights to continuously improve the learner experience.
• Design and own learning standards, frameworks, and policies to ensure quality and alignment with strategic goals.

Culture and Engagement

• Lead learning campaigns and engagement initiatives to inspire curiosity and growth.
• Establish and embed a coaching culture, including accreditation and development of internal coaching faculties.
• Influence stakeholders to embed a learning culture that fuels growth and innovation.

Talent and Leadership Development

• Design and implement leadership, performance, and talent development initiatives.
• Define and maintain career pathway frameworks to empower employee growth.

Core Competencies and Experience

Technical Skills

• Capability and skills need assessment
• Creating learning experiences
• Competency and contribution models
• Capability and skills tools and technology
• Learning impact assessment and ROI
• Analytics and reporting

Behavioral Competencies

• Non-hierarchical and collaborative approach
• Critical thinking and innovative problem-solving
• Willingness to work outside comfort zone
• Data-driven decision making
• Ownership of career development
• Embrace of change and Agile principles
• Passion for creating a learning organization

Business and Customer Skills

• Result-oriented and driven
• Skilled communicator and coach
• Ability to persuade and influence diverse stakeholders
• Strong business acumen
• Customer-focused results delivery

Qualifications

• Bachelor’s Degree and Higher National Diploma in HRM
• 5 years of relevant experience in HR management, specializing in learning and development
• Extensive experience in end-to-end learning and development processes
• Experience in coaching and building line manager capability in performance management
• Strong stakeholder management experience

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and Qualified candidates can Click to apply

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