Scheduler – Home Care Services

Position Summary

The Scheduler plays a key role in maintaining strong relationships with clients and caregivers, ensuring a high‑quality “best in home care” experience. This role is responsible for accurate scheduling, caregiver–client matching, coordinating office functions, and supporting payroll-related processes. The Scheduler must be positive, organized, adaptable, and able to multitask in a fast‑paced environment.

Adaptability

Assist with sales, marketing, and public relations as needed.

Decision Making & Judgment

Uphold company values and integrity in all interactions.

Problem-solve effectively in a fast-paced environment.

Organization

Schedule and coordinate daily caregiver activities.

Support payroll by verifying time sheets, updating telephony records, and entering payroll data.

Maintain accurate caregiver records in ClearCare, ensuring complete and current personnel files.

Stress Management

Perform on-call coordinator duties as needed.

Maintain professionalism under pressure.

Multitask efficiently in a busy office.

Likability

Interview, screen, and test applicants while ensuring a positive candidate experience.

Assist with recruitment, hiring, orientations, in-services, and disciplinary processes.

Work collaboratively as part of the office team.

Build rapport with clients and care staff, recognizing individual needs.

Resourcefulness

Support general office and clerical duties.

Perform other tasks as assigned by the Operations Manager.

Qualifications & Skills

High school diploma or equivalent; minimum 2 years of business experience.

Strong organizational skills and basic office/computer proficiency.

Excellent interpersonal and telephone communication skills.

Knowledge of common medical terminology preferred.

Ability to work independently and exercise sound judgment.

Ability to read, write, speak, and understand English.

Availability for on‑call duties outside normal office hours.

Responsibilities

Core Competencies

Verbal Communication

Customer Focus

Adaptability

Decision Making & Judgment

Organization

Stress Management

Likability

Resourcefulness

Essential Responsibilities

Verbal Communication

Answer incoming calls professionally and positively.

Communicate regularly with caregivers and clients to monitor service quality.

Serve as a liaison between caregivers and the Office Manager.

Customer Focus

Respond promptly and courteously to client inquiries.

Handle referrals and provide information on company programs.

• Schedule and coordinate daily caregiver activities.
• Support payroll by verifying time sheets, updating telephony records, and entering payroll data.
• Maintain accurate caregiver records in ClearCare, ensuring complete and current personnel files.
• Perform on-call coordinator duties as needed.
• Interview, screen, and test applicants while ensuring a positive candidate experience.
• Assist with recruitment, hiring, orientations, in-services, and disciplinary processes.
• Work collaboratively as part of the office team.
• Build rapport with clients and care staff, recognizing individual needs.
• Support general office and clerical duties.
• Perform other tasks as assigned by the Operations Manager.
• Answer incoming calls professionally and positively.
• Communicate regularly with caregivers and clients to monitor service quality.
• Serve as a liaison between caregivers and the Office Manager.
• Respond promptly and courteously to client inquiries.
• Handle referrals and provide information on company programs.

• Strong organizational skills
• Basic office/computer proficiency
• Excellent interpersonal and telephone communication skills
• Ability to work independently and exercise sound judgment
• Ability to read, write, speak, and understand English

• High school diploma or equivalent
• Minimum 2 years of business experience
• Knowledge of common medical terminology preferred
• Availability for on‑call duties outside normal office hours