About the Role

We are seeking a dedicated and customer-focused Cash Consultant Teller to join our team at Standard Bank in Nairobi, Kenya. As a Cash Consultant Teller, you will be the first point of contact for our customers, providing efficient and accurate banking services.

Responsibilities

The Cash Consultant Teller will be responsible for:

• Processing customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Balancing cash drawer at the end of each shift.
• Identifying customer needs and recommending appropriate banking products and services.
• Providing excellent customer service and resolving customer inquiries.
• Adhering to all bank policies and procedures, including security and compliance regulations.

Qualifications

The ideal candidate will possess:

• A high school diploma or equivalent.
• Previous experience in a customer service or cash handling role is an advantage.
• Strong mathematical and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Qualifications

Type of Qualification: First Degree

Experience Required
1-2 years

• Branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of other departments and their functions within a branch.

Additional Information

Behavioural Competencies:

• Articulating Information
• Examining Information
• Following Procedures
• Managing Tasks
• Understanding People
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Customer Acceptance & Review 
• Customer Understanding 
• Processing
• Product Knowledge 

• Processing customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Balancing cash drawer at the end of each shift.
• Identifying customer needs and recommending appropriate banking products and services.
• Providing excellent customer service and resolving customer inquiries.
• Adhering to all bank policies and procedures, including security and compliance regulations.

• Strong mathematical and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

• A high school diploma or equivalent.
• Previous experience in a customer service or cash handling role is an advantage.