About the Role

We are seeking dynamic and guest-service-focused individuals to join our team as Casual Servers within a bustling 5-star hotel environment. The ideal candidates will have a passion for seamless execution of exceptional service, possess excellent communication skills, a strong background in banquets and event service, and thrive in a fast-paced luxury hospitality setting.

Key Responsibilities

Guest Service:

• Provide warm and personalized service to guests, ensuring a memorable dining experience.
• Greet guests upon arrival, assist with seating arrangements, and provide menus.
• Offer recommendations and answer questions about menu items, ensuring guests' needs are met.

Order Management:

• Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
• Ensure orders are delivered in a timely and organized manner, adhering to quality standards.

Knowledge of Menu:

• Possess in-depth knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Stay informed about daily specials and promotional offerings.

Upselling and Recommendations:

• Proactively suggest additional items or upgrades to enhance the guest experience.
• Provide recommendations for wine pairings and other beverage options.

Table Maintenance:

• Monitor and maintain cleanliness and organization of tables, chairs, and dining areas.
• Attend to guests' needs throughout the meal, including refilling drinks and clearing empty plates.

Banquet Set-Up:

• Assist in the set-up of banquet rooms, ensuring all tables, chairs, linens, and table settings are arranged according to event specifications.
• Collaborate with the banquet team to arrange décor and other event elements.

Team Collaboration:

• Collaborate effectively with kitchen and bar staff to ensure seamless service.
• Communicate guest feedback and special requests to relevant team members.

Upscale Presentation:

• Present a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
• Handle silverware, glassware, and other tableware with care and precision.

Adherence to Policies:

• Adhere to health and safety regulations, food handling guidelines, and hotel policies.
• Maintain a high level of cleanliness in personal work areas and adhere to hygiene standards.

Requirements

A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.

Previous experience in a high-end restaurant or luxury hotel setting preferred.

Exceptional guest service and interpersonal skills.

Ability to work flexible hours, including evenings, weekends, and holidays.

Knowledge of fine dining etiquette and service standards.

Strong communication and teamwork skills.

Attention to detail and the ability to multitask in a fast-paced environment.

Flexibility to work evenings, weekends, and holidays as per the business needs.

• Provide warm and personalized service to guests, ensuring a memorable dining experience.
• Greet guests upon arrival, assist with seating arrangements, and provide menus.
• Offer recommendations and answer questions about menu items, ensuring guests' needs are met.
• Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
• Ensure orders are delivered in a timely and organized manner, adhering to quality standards.
• Possess in-depth knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Stay informed about daily specials and promotional offerings.
• Proactively suggest additional items or upgrades to enhance the guest experience.
• Provide recommendations for wine pairings and other beverage options.
• Monitor and maintain cleanliness and organization of tables, chairs, and dining areas.
• Attend to guests' needs throughout the meal, including refilling drinks and clearing empty plates.
• Assist in the set-up of banquet rooms, ensuring all tables, chairs, linens, and table settings are arranged according to event specifications.
• Collaborate with the banquet team to arrange décor and other event elements.
• Collaborate effectively with kitchen and bar staff to ensure seamless service.
• Communicate guest feedback and special requests to relevant team members.
• Present a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
• Handle silverware, glassware, and other tableware with care and precision.
• Adhere to health and safety regulations, food handling guidelines, and hotel policies.
• Maintain a high level of cleanliness in personal work areas and adhere to hygiene standards.

• Exceptional guest service and interpersonal skills.
• Strong communication and teamwork skills.
• Attention to detail and the ability to multitask in a fast-paced environment.

• A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.
• Previous experience in a high-end restaurant or luxury hotel setting preferred.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of fine dining etiquette and service standards.
• Flexibility to work evenings, weekends, and holidays as per the business needs.