Background

Alliad, formerly known as GCC Services, is a global leader in integrated services in emerging markets globally. Offering a fully integrated suite of services including engineering and construction, supply and logistics, facilities management, and support services. Alliad is part of the Agility Group, a global leader in supply chain services, infrastructure, and innovation with 54,000+ employees across six continents.

Job Purpose

Lead and transform end-to-end operations in Kenya from Head Office to field execution, embedding strong cost discipline, operational controls, and accountability. Drive a measurable reduction in cost base and sustained productivity gains through hands-on leadership, rigorous performance management, and continuous improvement.

Responsibilities

• Own end-to-end Kenya operations performance, ensuring consistent execution, service levels, and operational governance across all sites and routes/branches.
• Deliver a cost-reduction and productivity program: baseline the cost base, identify structural and quick-win savings, execute initiatives, and track benefits realization with clear ownership.
• Build an execution-led operating cadence (daily/weekly/monthly): KPIs, visual management, problem-solving routines, and corrective action follow-through to improve reliability and accountability.
• Strengthen operational controls and compliance: SOPs, delegations, inventory/cash/asset controls, vendor controls, and audit-ready documentation; reduce leakage, waste, and operational risk.
• Re-design processes and organization for efficiency: simplify workflows, optimize staffing and rosters, improve throughput and cycle times, and standardize best practices across the network.
• Lead supply chain and logistics optimization: demand planning discipline, procurement governance, vendor performance management, fleet/route optimization, and inventory accuracy to reduce working capital and cost-to-serve.
• Drive performance of branch/field operations through direct site engagement, coaching, and rapid issue resolution; set clear targets and hold teams accountable for delivery.
• Partner with Finance to embed cost visibility and discipline: unit economics, budget ownership, variance reviews, capex prioritization, and ROI-based decision-making.
• Lead a turnaround/change agenda: challenge legacy ways of working, manage resistance, communicate clear expectations, and build a high-performance operations culture.
• Develop operational talent and succession: recruit/upgrade key roles where needed, set performance contracts, and build capability in Lean/CI, controls, and frontline leadership.
• Implement 'Performance Management the Alliad Way' by setting KPIs for direct reports (when applicable), conduct regular reviews, identify training requirements and provide a coaching, mentoring and supportive role.
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

Qualifications

• BA/BSc/HND, MBA/MSc/MA, Professional Certificate

Experience

12 years

• Own end-to-end Kenya operations performance, ensuring consistent execution, service levels, and operational governance across all sites and routes/branches.
• Deliver a cost-reduction and productivity program: baseline the cost base, identify structural and quick-win savings, execute initiatives, and track benefits realization with clear ownership.
• Build an execution-led operating cadence (daily/weekly/monthly): KPIs, visual management, problem-solving routines, and corrective action follow-through to improve reliability and accountability.
• Strengthen operational controls and compliance: SOPs, delegations, inventory/cash/asset controls, vendor controls, and audit-ready documentation; reduce leakage, waste, and operational risk.
• Re-design processes and organization for efficiency: simplify workflows, optimize staffing and rosters, improve throughput and cycle times, and standardize best practices across the network.
• Lead supply chain and logistics optimization: demand planning discipline, procurement governance, vendor performance management, fleet/route optimization, and inventory accuracy to reduce working capital and cost-to-serve.
• Drive performance of branch/field operations through direct site engagement, coaching, and rapid issue resolution; set clear targets and hold teams accountable for delivery.
• Partner with Finance to embed cost visibility and discipline: unit economics, budget ownership, variance reviews, capex prioritization, and ROI-based decision-making.
• Lead a turnaround/change agenda: challenge legacy ways of working, manage resistance, communicate clear expectations, and build a high-performance operations culture.
• Develop operational talent and succession: recruit/upgrade key roles where needed, set performance contracts, and build capability in Lean/CI, controls, and frontline leadership.
• Implement 'Performance Management the Alliad Way' by setting KPIs for direct reports (when applicable), conduct regular reviews, identify training requirements and provide a coaching, mentoring and supportive role.
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

• BA/BSc/HND
• MBA/MSc/MA
• Professional Certificate