Description

The Chief of Staff is a senior, cross-functional role designed to extend the effectiveness of the Chief Operating Officer. The role focuses on translating strategy into disciplined execution, strengthening organizational planning, and ensuring that EIDU scales with clarity, accountability, and impact.Working closely with the COO, the Chief of Staff will coordinate and strengthen core cross-functional processes that support how EIDU designs, measures, and delivers its programs.This role requires strong judgment, comfort with ambiguity, and the ability to work credibly with senior stakeholders across Learning, Research, Data, Country teams, Finance, People, Government Relations, and Fundraising.

What you should bring:

The desire to use your skills to bring about positive social change.

Education:

Bachelor’s degree, preferably including analytical coursework

Experience:

5–8 years of experience in roles such as management consulting, strategy and operations, business intelligence, product or program management, or similar fields

Working in or supporting organizations operating in low-resource or Global South contexts

Influencing senior stakeholders and driving cross-functional initiatives

Entrepreneurial / startup experience preferred

Responsibilities

Program & Delivery Design:

• Coordinate cross-functional design and review processes to ensure alignment across Learning, Research, Country, Finance, Government Relations, and Fundraising
• Ensure that insights from research, implementation experience, and stakeholder feedback are integrated into program refinements
• Collaborate with Learning and Data to ensure program design choices are reflected in measurable indicators and operational targets
• Support standardization of delivery approaches across countries while maintaining contextual flexibility

Organizational Execution and Decision Processes

• Facilitate cross-functional review and refinement of EIDU’s core organisational metrics and operational targets, in collaboration with Learning, Data, and Strategy.
• Define clear decision “triggers” that connect performance indicators to strategic and operational actions and escalation pathways
• Strengthen how data is used across countries and functions to improve focus, efficiency, and execution discipline at scale

Organizational planning

• Lead cross-functional alignment on annual goals and quarterly planning cycles
• Ensure operational targets and key metrics are embedded within planning and review processes
• Develop content and agendas for senior leadership meetings, ensuring data and progress against targets inform strategic prioritisation
• Align staffing and funding plans with organizational goals and priorities in collaboration with People and Finance

Strategic initiatives & organizational priorities

• Drive or support high-priority cross-cutting initiatives identified by the COO, such as risk management, strategic procurement, cross-country coordination, or expansion efforts.
• Provide structured analytical and execution support to senior leaders on time-bound strategic priorities

• Coordinate cross-functional design and review processes to ensure alignment across Learning, Research, Country, Finance, Government Relations, and Fundraising
• Ensure that insights from research, implementation experience, and stakeholder feedback are integrated into program refinements
• Collaborate with Learning and Data to ensure program design choices are reflected in measurable indicators and operational targets
• Support standardization of delivery approaches across countries while maintaining contextual flexibility
• Facilitate cross-functional review and refinement of EIDU’s core organisational metrics and operational targets, in collaboration with Learning, Data, and Strategy.
• Define clear decision “triggers” that connect performance indicators to strategic and operational actions and escalation pathways
• Strengthen how data is used across countries and functions to improve focus, efficiency, and execution discipline at scale
• Lead cross-functional alignment on annual goals and quarterly planning cycles
• Ensure operational targets and key metrics are embedded within planning and review processes
• Develop content and agendas for senior leadership meetings, ensuring data and progress against targets inform strategic prioritisation
• Align staffing and funding plans with organizational goals and priorities in collaboration with People and Finance
• Drive or support high-priority cross-cutting initiatives identified by the COO, such as risk management, strategic procurement, cross-country coordination, or expansion efforts.
• Provide structured analytical and execution support to senior leaders on time-bound strategic priorities

• Strong judgment
• Comfort with ambiguity
• Ability to work credibly with senior stakeholders
• Influencing senior stakeholders
• Driving cross-functional initiatives
• Entrepreneurial / startup experience

• Bachelor’s degree, preferably including analytical coursework
• 5–8 years of experience in roles such as management consulting, strategy and operations, business intelligence, product or program management, or similar fields
• Working in or supporting organizations operating in low-resource or Global South contexts