Apollo Group (Apollo Investments Limited)was an idea born from the need to harness synergies across the insurance business. Built on commitment, integrity and innovation, it has risen to be one of the leading financial groups in East Africa. Apollo Investments Limited (AIL) includes APA Insurance (Kenya and Uganda). 

Responsibilities or duties

KEY PRIMARY RESPONSIBILITIES

• Assessing, registering corporate claims, acknowledging and making recommendations or approvals in line with the Authorization framework & Service Levels Agreements (SLA’s).
• Following up with finance on all claims settled for quick disbursement of claims funds.
• Reviewing claims documents & reports and making suitable recommendations.
• Communicating claims decisions to clients and Brokers as per the TAT’s.
• Reviewing claims outstanding, engaging clients and Brokers on outstanding claims documents.
• Attending to clients/Brokers by ensuring their claims issues/concerns are addressed within turnaround time (TAT’s) and SLA’s in place.
• Performing monthly reconciliation and sign off with Finance on settled claims.
• Strict adherence to customer charter, compliance issues by working and collaborating with Customer service teams, Risk, Audit, AKI and the Regulators.
• Monitoring & maintaining accurate records and up to date claims records both physical and in LMS
• Safekeeping and proper use of all company documents, records and moveable assets assigned to the Team.
• Preparing and providing monthly claim reports on claims reported, settled, declined and closed
• Registering and resolving customer’s complaints within the timelines provided

GENERIC DUTIES

• Participating in company CSR and brand building activities in liaison with other departments.
• Attending to all internal and external trainings as advised.
• Attending Operation activities as advised from time to time.

Qualifications or requirements (e.g., education, skills)

ACADEMIC QUALIFICATIONS

• Bachelor degree in Insurance/Actuarial Science or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Collaboration skills
• Negotiation Skills
• Time management skills
• Interpersonal skills
• Communication skills( both written and spoken)

PROFESSIONAL QUALIFICATIONS

• Completion of, or good progress towards, the CII/IIK Diploma (with at least four (4) Diploma papers passed) will be an added advantage.

Experience needed

EXPERIENCE

• At least 2 years’ relevant experience.

• Assessing, registering corporate claims, acknowledging and making recommendations or approvals in line with the Authorization framework & Service Levels Agreements (SLA’s).
• Following up with finance on all claims settled for quick disbursement of claims funds.
• Reviewing claims documents & reports and making suitable recommendations.
• Communicating claims decisions to clients and Brokers as per the TAT’s.
• Reviewing claims outstanding, engaging clients and Brokers on outstanding claims documents.
• Attending to clients/Brokers by ensuring their claims issues/concerns are addressed within turnaround time (TAT’s) and SLA’s in place.
• Performing monthly reconciliation and sign off with Finance on settled claims.
• Strict adherence to customer charter, compliance issues by working and collaborating with Customer service teams, Risk, Audit, AKI and the Regulators.
• Monitoring & maintaining accurate records and up to date claims records both physical and in LMS
• Safekeeping and proper use of all company documents, records and moveable assets assigned to the Team.
• Preparing and providing monthly claim reports on claims reported, settled, declined and closed
• Registering and resolving customer’s complaints within the timelines provided
• Participating in company CSR and brand building activities in liaison with other departments.
• Attending to all internal and external trainings as advised.
• Attending Operation activities as advised from time to time.

• Collaboration skills
• Negotiation Skills
• Time management skills
• Interpersonal skills
• Communication skills( both written and spoken)

• Bachelor degree in Insurance/Actuarial Science or an equivalent.
• Completion of, or good progress towards, the CII/IIK Diploma (with at least four (4) Diploma papers passed) will be an added advantage.