Background information about the job or company

Liberty Heritage is a leading insurance provider committed to delivering exceptional service and innovative solutions to its clients. We are seeking a detail-oriented and analytical Claims Analyst to join our dynamic team.

Responsibilities or duties

As a Claims Analyst, you will be responsible for:

• Reviewing and processing insurance claims accurately and efficiently.
• Investigating claim details, gathering necessary documentation, and verifying policy coverage.
• Assessing claim validity and determining appropriate settlement amounts in accordance with company policies and regulations.
• Communicating with policyholders, claimants, and other stakeholders to provide updates and resolve inquiries.
• Identifying potential fraud or abuse and escalating suspicious cases for further investigation.
• Maintaining accurate and organized claim records.
• Contributing to the continuous improvement of claims processing procedures.

Qualifications or requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in claims analysis or a similar role within the insurance industry.
• Strong understanding of insurance principles, policies, and procedures.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Exceptional communication and interpersonal skills.
• Attention to detail and a high level of accuracy.

Experience needed

Minimum of 2 years of experience in claims analysis.

Any other provided details

This is a full-time position based in Nairobi. We offer a competitive salary and benefits package.

• Reviewing and processing insurance claims accurately and efficiently.
• Investigating claim details, gathering necessary documentation, and verifying policy coverage.
• Assessing claim validity and determining appropriate settlement amounts in accordance with company policies and regulations.
• Communicating with policyholders, claimants, and other stakeholders to provide updates and resolve inquiries.
• Identifying potential fraud or abuse and escalating suspicious cases for further investigation.
• Maintaining accurate and organized claim records.
• Contributing to the continuous improvement of claims processing procedures.

• Strong analytical skills
• Problem-solving skills
• Decision-making skills
• Proficiency in Microsoft Office Suite, particularly Excel
• Exceptional communication skills
• Interpersonal skills
• Attention to detail
• Accuracy

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in claims analysis or a similar role within the insurance industry.
• Strong understanding of insurance principles, policies, and procedures.