Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...

Responsibilities or duties

As a Claims Representative, you will assess, process, and adjust medical claims accurately and efficiently while ensuring compliance with company policies, quality standards, and service level commitments.

Reporting to the Claims Supervisor, you will work closely with global colleagues to deliver excellent customer outcomes and maintain the highest standards of confidentiality and accuracy.

Qualifications or requirements 

Education

• Bachelor's Degree in Business, Healthcare Administration, Insurance, Finance, or a related field.
• Language Skills
• Fluent in English.
• Additional languages such as French, Portuguese, Spanish, German, or Arabic are an advantage.

Key Skills

• Attention to detail and accuracy
• Analytical thinking and problem-solving
• Time management and organization
• Ability to work across multiple systems
• Adaptability and learning agility
• Collaboration and teamwork
• Customer focus
• Integrity and confidentiality

Experience needed

Not specified

• Review, assess, and process medical claims accurately and within agreed turnaround times.
• Maintain accurate data entry across multiple systems.
• Apply analytical thinking and sound judgment when evaluating claims.
• Manage workload effectively while meeting quality and productivity targets.
• Escalate complex or unclear claims as appropriate.
• Identify opportunities to improve processes and efficiency.
• Communicate professionally with internal stakeholders.
• Support a positive, collaborative team environment.
• Adhere to confidentiality requirements when handling sensitive medical information.

• Attention to detail and accuracy
• Analytical thinking and problem-solving
• Time management and organization
• Ability to work across multiple systems
• Adaptability and learning agility
• Collaboration and teamwork
• Customer focus
• Integrity and confidentiality

• Bachelor's Degree in Business, Healthcare Administration, Insurance, Finance, or a related field.
• Fluent in English.
• Additional languages such as French, Portuguese, Spanish, German, or Arabic are an advantage.