Role Summary:

Avenue Healthcare is seeking a Client Experience Coordinator to enhance patient satisfaction and ensure a positive client experience at Thika Hospital. The role involves managing patient feedback, resolving complaints, and driving service excellence.

Key Responsibilities:

• Manage patient feedback and complaints to ensure timely resolution.
• Develop and implement client experience improvement initiatives.
• Monitor patient satisfaction levels and prepare reports.
• Train and support staff on customer service excellence.
• Collaborate with clinical and administrative teams to enhance patient experience.
• Ensure a welcoming and patient-friendly environment.
• Promote a patient-centered culture across the hospital.
• Analyze client feedback data to identify trends and areas for improvement.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Customer Service, Healthcare Management, or a related field.
• Minimum 3-5 years' experience in customer service, client experience, or patient relations, preferably in a healthcare setting.
• Strong knowledge of customer service principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage complaints and resolve conflicts effectively.
• Proficiency in Microsoft Office and experience with CRM systems is an added advantage.

Note:

Only applications via the e-recruitment portal will be considered.

Tagline:

Avenue ni Kwetu

• Manage patient feedback and complaints to ensure timely resolution.
• Develop and implement client experience improvement initiatives.
• Monitor patient satisfaction levels and prepare reports.
• Train and support staff on customer service excellence.
• Collaborate with clinical and administrative teams to enhance patient experience.
• Ensure a welcoming and patient-friendly environment.
• Promote a patient-centered culture across the hospital.
• Analyze client feedback data to identify trends and areas for improvement.

• Strong knowledge of customer service principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage complaints and resolve conflicts effectively.
• Proficiency in Microsoft Office and experience with CRM systems is an added advantage.

• Bachelor's degree in Business Administration, Customer Service, Healthcare Management, or a related field.
• Minimum 3-5 years' experience in customer service, client experience, or patient relations, preferably in a healthcare setting.