Client Relations Assistant – Call Centre (2 positions)

(Head Office)

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organisation’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Supervisor. It will be responsible for addressing customer queries, following up on quotations, recording complaints, and enhancing satisfaction through effective communication and liaison between clients and MEDS.

Key responsibilities:

Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied
Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.
Job requirements:

Diploma in Customer Service or Sales and Marketing, or related field
Minimum one year of experience in a pharmaceutical supply chain Call Centre
Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies
Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven
If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:

Detailed CV stating your current position and salary, expected salary, telephone number and email address
Copy of National Identity Card
By: 5th November 2025

• Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
• Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
• Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied.
• Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.

• Excellent communication and interpersonal skills
• Proficiency in Customer Relationship Management System (CRM)
• E-Commerce knowledge
• Knowledge of Microsoft packages
• Knowledge of pharmaceutical products and supplies

• Diploma in Customer Service or Sales and Marketing, or related field
• Minimum one year of experience in a pharmaceutical supply chain Call Centre