Client Relations Officer – 2 positions

(Head Office)

Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is being a reliable provider for quality and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.

The position will report to the Client Relations Manager and will be responsible for preparing and delivering accurate quotes, providing expert technical support for tenders, gathering and analysing market intelligence, and enhancing follow-up efforts to improve conversion rates and increase revenue.

Job Responsibilities

Prepare and issue detailed and accurate quotes for potential clients by analysing client specifications, cost estimates, and current pricing strategies to support informed decision-making.
Provide technical support and guidance for all tender submissions to guarantee accuracy and compliance with client requirements, facilitating successful bid outcomes.
Conduct market research to gather and analyse intelligence on trends, competitive positioning, and customer needs, supporting procurement, inventory management, and sales strategies.
Follow up systematically on sent quotations to address client inquiries, resolve issues, and convert quotes into confirmed orders, improving overall conversion rates.
Compile daily quotations and confirm receipt of Local Purchase Orders (LPOs) to track performance and identify issues.
Revise work instructions as necessary, incorporating audit recommendations and ensure compliance and improving processes.
Conduct targeted tele-sales/marketing of MEDS products and services to local and international clients

Qualifications

Bachelor’s degree in Business Administration or a related field from a recognized institution
Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
Registered or enrolled with relevant professional body
At least 5 years of experience with 3 years in Customer Care
Technical competencies: Excellent communication and negotiation skills; analytical skills; knowledge of pharmaceutical products and supplies; use of Microsoft packages; ERP systems; negotiation; problem solving; analytical skills
Behavioral Competencies; High level of integrity, interpersonal relations; self-driven and keen to details
If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:

Detailed CV stating your current position and salary, expected salary, telephone number and email address
Copy of National Identity Card
By: 5th November 2025

• Prepare and issue detailed and accurate quotes for potential clients by analysing client specifications, cost estimates, and current pricing strategies to support informed decision-making.
• Provide technical support and guidance for all tender submissions to guarantee accuracy and compliance with client requirements, facilitating successful bid outcomes.
• Conduct market research to gather and analyse intelligence on trends, competitive positioning, and customer needs, supporting procurement, inventory management, and sales strategies.
• Follow up systematically on sent quotations to address client inquiries, resolve issues, and convert quotes into confirmed orders, improving overall conversion rates.
• Compile daily quotations and confirm receipt of Local Purchase Orders (LPOs) to track performance and identify issues.
• Revise work instructions as necessary, incorporating audit recommendations and ensure compliance and improving processes.
• Conduct targeted tele-sales/marketing of MEDS products and services to local and international clients

• Excellent communication and negotiation skills
• Analytical skills
• Knowledge of pharmaceutical products and supplies
• Use of Microsoft packages
• ERP systems
• Negotiation
• Problem solving

• Bachelor’s degree in Business Administration or a related field from a recognized institution
• Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
• Registered or enrolled with relevant professional body
• At least 5 years of experience with 3 years in Customer Care