Emerge Egress Consulting is a Management & Training Consulting Firm established in 2017 based in Nairobi. We offer Recruitment, Business & Marketing Strategy and Trainings. We partner with clients in various industries.

Role Objective

Our client is hiring a results-driven Client Relationship and Sales Executive to grow the business portfolio and manage long-term client engagements. The candidate will drive revenue generation by identifying new business opportunities, nurturing prospective clients, and managing existing account relationships to ensure client retention and satisfaction.

Core Duties and Responsibilities

• Identify, prospect, and pitch services/products to potential corporate and individual clients in Kenya through cold calling, networking, and field visits.
• Serve as the primary point of contact for existing accounts; monitor client satisfaction, resolve issues, and ensure high renewal/retention rates.
• Consistently achieve monthly and quarterly gross sales targets and key performance indicators (KPIs).
• Understand client operations and pain points to introduce additional company offerings and expand contract values.
• Gather market insights, track competitor activity, and share actionable trends with upper management.
• Maintain accurate client logs, pipeline tracking, and sales forecasts using the company CRM.
• Perform any other relevant duty assigned.

Job Specifications and Qualifications

• Bachelor’s degree or Diploma in Business Administration, Marketing, Public Relations, or a related field.
• 4 years of proven experience in B2B, account management, or business development.
• Proficiency in Microsoft Office Suite

Key Competencies

• Exceptional verbal and written communication skills in English and Kiswahili.
• Strong persuasion, closing, and contract negotiation skills.
• Strong Sales and Marketing Skills.
• Results Driven

• Identify, prospect, and pitch services/products to potential corporate and individual clients in Kenya through cold calling, networking, and field visits.
• Serve as the primary point of contact for existing accounts; monitor client satisfaction, resolve issues, and ensure high renewal/retention rates.
• Consistently achieve monthly and quarterly gross sales targets and key performance indicators (KPIs).
• Understand client operations and pain points to introduce additional company offerings and expand contract values.
• Gather market insights, track competitor activity, and share actionable trends with upper management.
• Maintain accurate client logs, pipeline tracking, and sales forecasts using the company CRM.
• Perform any other relevant duty assigned.

• Exceptional verbal and written communication skills in English and Kiswahili.
• Strong persuasion, closing, and contract negotiation skills.
• Strong Sales and Marketing Skills.
• Results Driven
• Proficiency in Microsoft Office Suite

• Bachelor’s degree or Diploma in Business Administration, Marketing, Public Relations, or a related field.
• 4 years of proven experience in B2B, account management, or business development.