Background

Citibank N.A. Kenya has been operating in Kenya since 1974 and has two branches in Nairobi and Mombasa, serving Corporate and Institutional clients. Citibank Kenya is the regional hub for the Citi East Africa cluster, which covers Kenya, Uganda, Tanzania and Zambia. It's the only solely corporate bank in Kenya. Businesses Citi Kenya is structured around ...

Responsibilities:

• Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analysis to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience
• Consistently demonstrate clear and concise written and verbal communication in English and French
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Demonstrated ability to present concepts and influence / lead change
• Proven investigative, analytical and risk management skills with ability to understand and interpret statistics and metrics
• Self-motivated with high competency to follow through when facing obstacles
• Demonstrated initiative and creativity in problem solving
• Ability to organize own work and manage time
• Ability to work independently within a team environment
• Excellent technical skills (Excel, Word)
• Flexible and adaptable approach to a constantly changing work environment.

Education:

• Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
• Competency in French (Written and Spoken)

• Serve as a point of contact for clients, interacting with key teams to identify and resolve client issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analysis to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citibank, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Clear and concise written and verbal communication in English and French
• High-quality customer service
• Client relationship building
• Presenting concepts
• Influencing / leading change
• Investigative, analytical and risk management skills
• Ability to understand and interpret statistics and metrics
• Self-motivated
• Initiative and creativity in problem solving
• Ability to organize own work and manage time
• Ability to work independently within a team environment
• Excellent technical skills (Excel, Word)
• Flexible and adaptable approach

• 1-3 years relevant experience
• Bachelor's degree /University degree (Minimum Second Upper Classification or Equivalent)
• Competency in French (Written and Spoken)