Client Value Proposition Manager

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...

Job Description

This role sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking. It provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.

To collaborate with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives. To facilitate integration of the segment value propositions and client experience requirements.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce/Mathematical Sciences or any other related field

Experience Required

8-10 years

Experience in the development and enablement of CVPs. In depth understanding of behavioural economics and its practical application.

Customer Experience Management (CEM)

Experience in financial services sector.

In depth understanding of the principles of CEM as well the development and implementation of Client Experience Transformation plans.

Experience with developing analytical applications, applying insights to client base management (entrenchment, retention, optimization).

Data management experience

• Sets up, implements, drives, and continuously improves portfolio management & optimisation, business intelligence, reporting, actionable intel, quantitative research & insights, and data management for Personal Banking.
• Provides direction to Personal Banking on portfolio profitability principles & practices, client pricing, and client commercialisation.
• Collaborates with Personal Bank teams in Country to define, analyse and optimize the segment value propositions for implementation across Kenya in order to deliver on Personal Banking financial and non-financial objectives.
• Facilitates integration of the segment value propositions and client experience requirements.

• Development and enablement of CVPs
• Behavioural economics and its practical application
• Customer Experience Management (CEM)
• Principles of CEM
• Development and implementation of Client Experience Transformation plans
• Developing analytical applications
• Applying insights to client base management (entrenchment, retention, optimization)
• Data management

• First Degree
• Business Commerce/Mathematical Sciences or any other related field