About the Role

We are seeking a dynamic and organized Clinic Receptionist / Customer Care Executive to join our team. The ideal candidate will be the first point of contact for our patients, ensuring a welcoming and efficient experience. This role requires excellent communication, organizational, and interpersonal skills.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner.
• Manage patient appointments, scheduling, and rescheduling.
• Answer phone calls, direct inquiries, and take messages.
• Maintain patient records and ensure confidentiality.
• Handle patient inquiries and provide information about services.
• Process payments and manage billing inquiries.
• Ensure the reception area is tidy and presentable.
• Assist with administrative tasks as needed.

Qualifications and Requirements

• High school diploma or equivalent; a certificate in customer service or a related field is a plus.
• Proven experience as a receptionist or in a customer-facing role.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite and clinic management software.
• Strong organizational and time-management skills.
• Ability to multitask and work under pressure.
• A friendly and professional demeanor.

Experience Needed

Minimum of 1-2 years of experience in a similar role.

Additional Notes

This is an excellent opportunity for someone looking to grow their career in the healthcare administration field.

• Greet and welcome patients and visitors in a professional and friendly manner.
• Manage patient appointments, scheduling, and rescheduling.
• Answer phone calls, direct inquiries, and take messages.
• Maintain patient records and ensure confidentiality.
• Handle patient inquiries and provide information about services.
• Process payments and manage billing inquiries.
• Ensure the reception area is tidy and presentable.
• Assist with administrative tasks as needed.

• Excellent communication and interpersonal skills.
• Proficiency in MS Office Suite and clinic management software.
• Strong organizational and time-management skills.
• Ability to multitask and work under pressure.
• A friendly and professional demeanor.

• High school diploma or equivalent; a certificate in customer service or a related field is a plus.
• Proven experience as a receptionist or in a customer-facing role.