Job Title: Club Supervisor

Location: Siaya County

Industry: Hospitality / Club & Leisure

Job Purpose

The Club Supervisor will oversee the daily operations of the club to ensure excellent service delivery, smooth operations, and a high-quality guest experience. The role requires a proactive leader who can supervise staff, uphold service standards, and support management in achieving operational and customer satisfaction goals.

Key Responsibilities

• Supervise day-to-day club operations, including service areas, staff coordination, and customer flow.
• Ensure high standards of service delivery and customer satisfaction at all times.
• Lead, motivate, and supervise club staff to ensure efficiency and teamwork.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Ensure compliance with hygiene, safety, and club operational standards.
• Monitor staff attendance, grooming, and performance.
• Support training and mentoring of staff to improve service quality.
• Oversee proper use of club resources, stock, and equipment.
• Identify service gaps and proactively recommend improvements to management.
• Prepare basic operational reports as required.

Requirements

Qualifications & Requirements

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Minimum of 5 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.
• Strong leadership and team supervision skills.
• Proactive, reliable, and solution-oriented approach.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Key Competencies

• Leadership & team management
• Customer service excellence
• Problem-solving skills
• Attention to detail
• Time management & organization

• Supervise day-to-day club operations, including service areas, staff coordination, and customer flow.
• Ensure high standards of service delivery and customer satisfaction at all times.
• Lead, motivate, and supervise club staff to ensure efficiency and teamwork.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Ensure compliance with hygiene, safety, and club operational standards.
• Monitor staff attendance, grooming, and performance.
• Support training and mentoring of staff to improve service quality.
• Oversee proper use of club resources, stock, and equipment.
• Identify service gaps and proactively recommend improvements to management.
• Prepare basic operational reports as required.

• Leadership & team management
• Customer service excellence
• Problem-solving skills
• Attention to detail
• Time management & organization
• Good communication and interpersonal skills.

• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
• Demonstrated experience in service delivery and customer care.