Cluster Security Manager
2026-05-21T09:20:14+00:00
Fairmont Hotels & Resorts
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https://www.fairmont.com/en.html
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Hospitality, and Tourism
Management, Protective Services, Business Operations, Restaurant & Hospitality
2026-05-28T17:00:00+00:00
8
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Read more about this company
Reporting to the Cluster Hotel manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure the safety, security and loss control policies and procedures are complied with within the hotel
Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.
Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.
Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.
Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.
Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.
Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.
Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.
Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.
Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.
Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.
Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.
Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues.
Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.
Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee
Follow department policies, procedures and service standards.
Follow all safety policies.
Other duties as assigned.
Qualifications
Bachelor's degree in criminal justice, Security Management, or a related field (preferred).
Proven experience in security management, preferably within the hospitality industry.
Strong leadership skills with the ability to inspire, motivate, and empower teams.
Excellent strategic planning and problem-solving abilities.
Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.
Exceptional communication, interpersonal, and conflict resolution skills.
Certification in security management (e.g., CPP, PSP) is a plus.
Willingness to work flexible hours and respond to emergencies as needed
Additional Information
Frequent sitting and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
* Consistently offer professional, friendly and engaging service * Ensure the safety, security and loss control policies and procedures are complied with within the hotel * Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties. * Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency. * Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics. * Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response. * Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement. * Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence. * Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards. * Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness. * Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses. * Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary. * Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members. * Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues. * Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures. * Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee * Follow department policies, procedures and service standards. * Follow all safety policies. * Other duties as assigned.
* Strong leadership skills * Excellent strategic planning and problem-solving abilities * Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols * Exceptional communication, interpersonal, and conflict resolution skills
* Bachelor's degree in criminal justice, Security Management, or a related field (preferred). * Proven experience in security management, preferably within the hospitality industry. * Certification in security management (e.g., CPP, PSP) is a plus. * Willingness to work flexible hours and respond to emergencies as needed
JOB-6a0ece4e3888b
Vacancy title:
Cluster Security Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Protective Services, Business Operations, Restaurant & Hospitality]
Jobs at:
Fairmont Hotels & Resorts
Deadline of this Job:
Thursday, May 28 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, May 21 2026, Base Salary: Not Disclosed
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Learn more about Fairmont Hotels & Resorts
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JOB DETAILS:
The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
Read more about this company
Reporting to the Cluster Hotel manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure the safety, security and loss control policies and procedures are complied with within the hotel
Oversee security operations at Fairmont The Norfolk and Fairmont Mara Safari Club, ensuring a consistent standard of safety and security across both properties.
Collaborate with department heads at each property to integrate security protocols seamlessly into daily operations, optimizing guest experience and operational efficiency.
Develop and implement site-specific security strategies and procedures tailored to the unique characteristics and challenges of each property, taking into account geographical location, local regulations, and guest demographics.
Coordinate security initiatives and training programs between the two properties, fostering a unified approach to risk management and emergency response.
Conduct regular site inspections and security audits at both Fairmont The Norfolk and Fairmont Mara Safari Club to identify potential vulnerabilities and areas for improvement.
Serve as a point of contact for inter-property security communication and coordination, facilitating the sharing of best practices, resources, and intelligence.
Collaborate with regional and corporate security teams to align security initiatives with broader company objectives and industry standards.
Monitor industry trends and emerging threats relevant to both properties, proactively adjusting security measures to mitigate risks and enhance preparedness.
Represent Fairmont The Norfolk and Fairmont Mara Safari Club in security-related matters within the local community, fostering positive relationships with law enforcement agencies, government bodies, and neighboring businesses.
Ensure compliance with brand-specific security standards and guidelines, working closely with corporate security to implement updates and revisions as necessary.
Lead by example, embodying Fairmont's commitment to excellence and hospitality in all interactions and initiatives, inspiring a culture of security awareness and professionalism among colleagues and team members.
Responsible for ensuring the hotel’s compliance in Public Health matters and taking a proactive approach in risk assessments, incident reporting, site visits and corrective actions related to public health concerns affecting guests and colleagues.
Oversee Fire Life Safety(FLS) compliance in the hotel, ensuring safety systems and protocols adherence, regular fire drills, inspections of firefighting equipment, and training on emergency evacuation procedures.
Will lead the Health & Safety Committees at both Fairmont The Norfolk and oversee the Fairmont Mara Safari Club committee
Follow department policies, procedures and service standards.
Follow all safety policies.
Other duties as assigned.
Qualifications
Bachelor's degree in criminal justice, Security Management, or a related field (preferred).
Proven experience in security management, preferably within the hospitality industry.
Strong leadership skills with the ability to inspire, motivate, and empower teams.
Excellent strategic planning and problem-solving abilities.
Sound knowledge of security best practices, risk assessment methodologies, and emergency response protocols.
Exceptional communication, interpersonal, and conflict resolution skills.
Certification in security management (e.g., CPP, PSP) is a plus.
Willingness to work flexible hours and respond to emergencies as needed
Additional Information
Frequent sitting and walking throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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