Responsibilities

The collections officer will be responsible for proper management of outstanding debts thus minimizing credit losses and maximizing recoveries. from clients. This will be for both internally disbursed loans and externally or partner disbursed loans.

What You Will Do

• Ensure targets are met in minimizing credit losses and maximizing recoveries
• Provide timely feedback concerning customers payments behavior to management and the business strategies
• Contacting defaulting customers either calling or visiting them with a view of negotiating a settlement
• Work closely with BDOs on their bad debts portfolios
• Preparing, analyzing and submitting regular reports in relation to overdue accounts, recovery plans and risk exposures.
• Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
• Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up to date credit data of the MSME.
• Ensure the recovery of outstanding loan amount and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation while at the same time ensure that the defaulting client%u2019s rights are respected in order to avoid potential risk exposure to society through litigation or adverse publicity.
• Approve loans within the limit and facilitate further approval by the Branch manager for loans above the limit
• Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department.
• Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employees job description

Qualifications

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Minimum of 1 year relevant experience in debt recoveries.

• Ensure targets are met in minimizing credit losses and maximizing recoveries
• Provide timely feedback concerning customers payments behavior to management and the business strategies
• Contacting defaulting customers either calling or visiting them with a view of negotiating a settlement
• Work closely with BDOs on their bad debts portfolios
• Preparing, analyzing and submitting regular reports in relation to overdue accounts, recovery plans and risk exposures.
• Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
• Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up to date credit data of the MSME.
• Ensure the recovery of outstanding loan amount and ensure that the process of realization of securities is handled procedurally in order to avoid delay through intermittent litigation while at the same time ensure that the defaulting client%u2019s rights are respected in order to avoid potential risk exposure to society through litigation or adverse publicity.
• Approve loans within the limit and facilitate further approval by the Branch manager for loans above the limit
• Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department.
• Performing such other tasks and duties as the Company may from time to time designate as forming part of the Employees job description

• Computer literacy
• Debt recovery
• Negotiation
• Customer service
• Sales/Marketing

• Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Minimum of 1 year relevant experience in debt recoveries.