Collections Executive
2025-05-07T17:42:13+00:00
Bridge Talent Management
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8031/logo/bridge.png
https://bridgetalentgroup.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Accounting & Finance
2025-05-21T17:00:00+00:00
Kenya
8
Collections Executive
Role Overview:
- The Collections Executive is responsible for effective debt collection and credit management across insurance, corporate, and individual accounts. This role involves consistent follow-up on outstanding balances, ensuring adherence to agreed payment terms, and maintaining accurate documentation to support financial accountability.
Key Responsibilities
Debt Collection & Credit Control
- Proactively follow up on outstanding debts via phone, email, letters, and face-to-face engagements.
- Ensure all payments are received within the agreed credit terms, and no balances remain overdue beyond 90 days.
- Prepare and issue monthly account statements to clients.
- Escalate delinquent accounts in accordance with the company’s credit control policies.
- Negotiate payment arrangements and resolve billing disputes promptly and professionally.Monitor client payment patterns and
- highlight risks or anomalies to the Credit Controller.
Reporting & Documentation
- Submit detailed weekly collection reports every Monday.
- Provide monthly collection performance reports by the 3rd day of each month, including justifications for any missed targets.
- Maintain accurate and up-to-date client records, including communication logs, payment commitments, and aging balances.
Client Relationship Management
- Build and maintain positive working relationships with client finance teams to support timely payments.
- Participate in account reconciliations to identify outstanding amounts and resolve disputes.
- Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections.
Key Performance Indicators (KPIs)
- Achievement of monthly and weekly collection targets
- Maintenance of receivables within a 90-day aging period
- Timely and accurate submission of reports
Resolution of client disputes within agreed timelines
- Up-to-date and well-maintained collection records
Requirements
Qualifications and Experience
- Diploma or Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 2–3 years of experience in debt collection, credit control, or related roles
- Experience dealing with corporate and insurance sector clients
- Proficiency in MS Excel and financial/accounting software
- Excellent communication skills, both verbal and written
Key Competencies
- Strong negotiation and interpersonal skills
- High attention to detail and excellent organizational skills
- Resilience and persistence in follow-up processes
- Ability to prioritize tasks and work independently
- ​Analytical and problem-solving abilities
Debt Collection & Credit Control Proactively follow up on outstanding debts via phone, email, letters, and face-to-face engagements. Ensure all payments are received within the agreed credit terms, and no balances remain overdue beyond 90 days. Prepare and issue monthly account statements to clients. Escalate delinquent accounts in accordance with the company’s credit control policies. Negotiate payment arrangements and resolve billing disputes promptly and professionally.Monitor client payment patterns and highlight risks or anomalies to the Credit Controller. Reporting & Documentation Submit detailed weekly collection reports every Monday. Provide monthly collection performance reports by the 3rd day of each month, including justifications for any missed targets. Maintain accurate and up-to-date client records, including communication logs, payment commitments, and aging balances. Client Relationship Management Build and maintain positive working relationships with client finance teams to support timely payments. Participate in account reconciliations to identify outstanding amounts and resolve disputes. Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections. Key Performance Indicators (KPIs) Achievement of monthly and weekly collection targets Maintenance of receivables within a 90-day aging period Timely and accurate submission of reports Resolution of client disputes within agreed timelines Up-to-date and well-maintained collection records
Strong negotiation and interpersonal skills High attention to detail and excellent organizational skills Resilience and persistence in follow-up processes Ability to prioritize tasks and work independently ​Analytical and problem-solving abilities
Diploma or Bachelor's degree in Finance, Accounting, Business Administration, or a related field 2–3 years of experience in debt collection, credit control, or related roles Experience dealing with corporate and insurance sector clients Proficiency in MS Excel and financial/accounting software Excellent communication skills, both verbal and written
JOB-681b9b7525068
Vacancy title:
Collections Executive
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Accounting & Finance]
Jobs at:
Bridge Talent Management
Deadline of this Job:
Wednesday, May 21 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Collections Executive
Role Overview:
- The Collections Executive is responsible for effective debt collection and credit management across insurance, corporate, and individual accounts. This role involves consistent follow-up on outstanding balances, ensuring adherence to agreed payment terms, and maintaining accurate documentation to support financial accountability.
Key Responsibilities
Debt Collection & Credit Control
- Proactively follow up on outstanding debts via phone, email, letters, and face-to-face engagements.
- Ensure all payments are received within the agreed credit terms, and no balances remain overdue beyond 90 days.
- Prepare and issue monthly account statements to clients.
- Escalate delinquent accounts in accordance with the company’s credit control policies.
- Negotiate payment arrangements and resolve billing disputes promptly and professionally.Monitor client payment patterns and
- highlight risks or anomalies to the Credit Controller.
Reporting & Documentation
- Submit detailed weekly collection reports every Monday.
- Provide monthly collection performance reports by the 3rd day of each month, including justifications for any missed targets.
- Maintain accurate and up-to-date client records, including communication logs, payment commitments, and aging balances.
Client Relationship Management
- Build and maintain positive working relationships with client finance teams to support timely payments.
- Participate in account reconciliations to identify outstanding amounts and resolve disputes.
- Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections.
Key Performance Indicators (KPIs)
- Achievement of monthly and weekly collection targets
- Maintenance of receivables within a 90-day aging period
- Timely and accurate submission of reports
Resolution of client disputes within agreed timelines
- Up-to-date and well-maintained collection records
Requirements
Qualifications and Experience
- Diploma or Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 2–3 years of experience in debt collection, credit control, or related roles
- Experience dealing with corporate and insurance sector clients
- Proficiency in MS Excel and financial/accounting software
- Excellent communication skills, both verbal and written
Key Competencies
- Strong negotiation and interpersonal skills
- High attention to detail and excellent organizational skills
- Resilience and persistence in follow-up processes
- Ability to prioritize tasks and work independently
- ​Analytical and problem-solving abilities
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
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