To improve the livelihoods of rural smallholder farmers and micro entrepreneurs by providing wealth creating financial solutions

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Collections Officer

Job TypeFull Time

QualificationBA/BSc/HND

Experience3 years

LocationNairobi

Job FieldFinance / Accounting / Audit

Job Summary

MAIN PURPOSE OF THIS POSITION

Following up defaulted, delinquent and written off loans in the institution to minimize credit risk loses in line with policy guidelines to achieve the company objectives.

KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)

• Deliver Recovery Rating (plan vs actual)
• Managed Risks for portfolio quality
• Service Delivery
• Customer Satisfaction

KEY RESPONSIBILITIES

• Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
• Scheduling a recovery timetable based on list of bad loans provided.
• Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
• Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
• Writing and submitting performance reports with recommendations for further management decisions.
• Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

Requirements

Job Specifications

Academic Qualifications

• Diploma - Business Related qualification

Relevant Experience

• 3 years of relevant experience

Core Job Skills

• Credit management skills
• Interpersonal/Communication skills
• Negotiation skills
• Strategic influencing skills
• Customer service skills
• Relationship & Conflict management skills
• Innovation skills

Standard General Skills (Generic)

• Communication skills
• Customer Service
• Computer Literacy & application
• Change Champion

Core Values/ Behavior

• Integrity
• Respect
• Transformation
• Passion

• Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
• Scheduling a recovery timetable based on list of bad loans provided.
• Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
• Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
• Writing and submitting performance reports with recommendations for further management decisions.
• Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
• Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
• Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

• Credit management skills
• Interpersonal/Communication skills
• Negotiation skills
• Strategic influencing skills
• Customer service skills
• Relationship & Conflict management skills
• Innovation skills
• Communication skills
• Customer Service
• Computer Literacy & application
• Change Champion

• Diploma - Business Related qualification