Duties and Responsibilities

• Develop and implement, policies, and operational plans aligned with the Company's strategic objectives.
• Lead and oversee revenue generation, customer billing, debt collection, and customer relationship management.
• Oversee customer registration, account management, and the maintenance of an accurate and up-to-date customer database.
• Oversee and ensure timely, accurate, and complete meter reading, billing, and revenue collection.
• Coordinate with the Technical Department to resolve meter faults, billing anomalies, and other service-related issues.
• Develop and implement strategies to improve revenue collection, reduce Non-Revenue Water (NRW), through commercial losses
• Promote high standards of customer service and ensure the timely resolution of customer complaints.
• Conduct customer satisfaction surveys and implement service improvement initiatives based on customer feedback.
• Develop and manage departmental budgets, annual work plans, and performance targets.
• Prepare and submit periodic commercial performance reports to the Managing Director
• Ensure compliance with Company policies, regulatory requirements, and the Water Services Regulatory Board (WASREB) standards, regarding Licence and Tariff implementation
• Monitor departmental performance and implement continuous improvement initiatives to enhance operational efficiency and service delivery.
• Perform any other duties as may be assigned by the Managing Director.

Requirements for Appointment

Qualifications

• Be a Kenyan Citizen
• Bachelor’s degree in Finance, Accounting, or any other Business-related field from a recognized institution
• Master’s Degree in Finance, Economics, Strategic Management, or any other business-related field will be an added advantage.
• Member of relevant professional body with good standing.
• 8 years’ relevant experience with a minimum of 3 years in a managerial or supervisory position, Preferable in water sector added advantage.
• Be able to demonstrate Data analytical skills
• Excellent communication skills
• Excellent planning and organizational skills
• Strong leadership and problem-solving skills
• Must fulfill requirements of chapter six of the Kenyan Constitution
• Shown outstanding capability in Business strategy.

Personal Qualities, Skills and Competencies

• Business analytical skills, attention to the detail.
• Proficiency in ICT with strong MS office
• Leadership and Managerial skills.
• Proficiency in MS office suite, and contemporary accounting systems and practices.
• Experience working the Enterprise Resource Planning (ERP) is preferred.
• Excellent interpersonal, communication and public relation skills.
• Strong risk analysis and risk management skills.
• A team player and change driver.
• Ability to uphold collective responsibility.
• High levels of integrity and ethical conduct.

• Develop and implement, policies, and operational plans aligned with the Company's strategic objectives.
• Lead and oversee revenue generation, customer billing, debt collection, and customer relationship management.
• Oversee customer registration, account management, and the maintenance of an accurate and up-to-date customer database.
• Oversee and ensure timely, accurate, and complete meter reading, billing, and revenue collection.
• Coordinate with the Technical Department to resolve meter faults, billing anomalies, and other service-related issues.
• Develop and implement strategies to improve revenue collection, reduce Non-Revenue Water (NRW), through commercial losses
• Promote high standards of customer service and ensure the timely resolution of customer complaints.
• Conduct customer satisfaction surveys and implement service improvement initiatives based on customer feedback.
• Develop and manage departmental budgets, annual work plans, and performance targets.
• Prepare and submit periodic commercial performance reports to the Managing Director
• Ensure compliance with Company policies, regulatory requirements, and the Water Services Regulatory Board (WASREB) standards, regarding Licence and Tariff implementation
• Monitor departmental performance and implement continuous improvement initiatives to enhance operational efficiency and service delivery.
• Perform any other duties as may be assigned by the Managing Director.

• Business analytical skills, attention to the detail.
• Proficiency in ICT with strong MS office
• Leadership and Managerial skills.
• Proficiency in MS office suite, and contemporary accounting systems and practices.
• Experience working the Enterprise Resource Planning (ERP) is preferred.
• Excellent interpersonal, communication and public relation skills.
• Strong risk analysis and risk management skills.
• A team player and change driver.
• Ability to uphold collective responsibility.
• High levels of integrity and ethical conduct.
• Data analytical skills
• Excellent communication skills
• Excellent planning and organizational skills
• Strong leadership and problem-solving skills
• Shown outstanding capability in Business strategy.

• Be a Kenyan Citizen
• Bachelor’s degree in Finance, Accounting, or any other Business-related field from a recognized institution
• Master’s Degree in Finance, Economics, Strategic Management, or any other business-related field will be an added advantage.
• Member of relevant professional body with good standing.
• 8 years’ relevant experience with a minimum of 3 years in a managerial or supervisory position, Preferable in water sector added advantage.
• Be able to demonstrate Data analytical skills
• Excellent communication skills
• Excellent planning and organizational skills
• Strong leadership and problem-solving skills
• Must fulfill requirements of chapter six of the Kenyan Constitution
• Shown outstanding capability in Business strategy.