Background

The successful candidate will be responsible for the management of commercial function including formulation, periodic review and implementation of the strategy for service delivery and revenue generation is and ensure effective implementation. The position ensures effective billing and delivery of services to all customers

Responsibilities

• Develop long-term business strategies and operating plans for the department which are in line with Strategic Plan and Business Plan.
• Ensure provision of timely and high-quality client services that meets or exceed their expectations.
• Develop and implement systems for positive customer relations management
• Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation
• Promote new ideas and business solutions that result in extended service to the existing and new clients
• Ensure the provision of comprehensive commercial information systems, including up-todate customer database, to achieve the overall Company revenue objectives
• Ensuring timely, complete and accurate meter reading and billing of services and subsequent collection
• Carrying out customer surveys and devise strategies to address, improve on matters arising from feedback received.i.
• Develop departmental policies, procedures, actions/work plans and budgets in line with overall company’s strategic objectives.
• Oversee and implement performance management in the department
• Prepare and submit board and management papers for approval monthly, quarterly and annual reports for the department.
• Identify training needs for the departmental staff.
• Mentor and coach department staff
• Identify procurement needs of the department
• Responsible for physical assets assigned to the department by the company.
• Perform any other related duties as delegated by Managing Director

Qualifications

• Bachelor’s degree in Finance or CPA (K) or any other relevant degree from a recognized institution.
• Member of a professional body in good standing.
• At least 7 years’ experience with a minimum of 5 years in a managerial or supervisory position. Experience in the water sector will be an added advantage.
• Master’s degree in business related field will be an added advantage.
• Excellent communication skills.
• Proficiency in ICT with strong MS office and internet use.
• Excellent planning and organizational skills.
• Strong leadership and problem-solving skills.
• Good analytical skills.

• Develop long-term business strategies and operating plans for the department which are in line with Strategic Plan and Business Plan.
• Ensure provision of timely and high-quality client services that meets or exceed their expectations.
• Develop and implement systems for positive customer relations management
• Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation
• Promote new ideas and business solutions that result in extended service to the existing and new clients
• Ensure the provision of comprehensive commercial information systems, including up-todate customer database, to achieve the overall Company revenue objectives
• Ensuring timely, complete and accurate meter reading and billing of services and subsequent collection
• Carrying out customer surveys and devise strategies to address, improve on matters arising from feedback received.i.
• Develop departmental policies, procedures, actions/work plans and budgets in line with overall company’s strategic objectives.
• Oversee and implement performance management in the department
• Prepare and submit board and management papers for approval monthly, quarterly and annual reports for the department.
• Identify training needs for the departmental staff.
• Mentor and coach department staff
• Identify procurement needs of the department
• Responsible for physical assets assigned to the department by the company.
• Perform any other related duties as delegated by Managing Director

• Excellent communication skills.
• Proficiency in ICT with strong MS office and internet use.
• Excellent planning and organizational skills.
• Strong leadership and problem-solving skills.
• Good analytical skills.

• Bachelor’s degree in Finance or CPA (K) or any other relevant degree from a recognized institution.
• Member of a professional body in good standing.
• At least 7 years’ experience with a minimum of 5 years in a managerial or supervisory position. Experience in the water sector will be an added advantage.
• Master’s degree in business related field will be an added advantage.