Background

Kisii Water and Sanitation PLC (KWASCO) is a Public Limited Company providing water and sanitation services to residents of Kisii County. Our mission is to provide safe water and sanitation services efficiently and effectively to meet the expectations of our customers and stakeholders.

About the Role

Kisii Water and Sanitation PLC is seeking a results-driven and ethical professional to plan, coordinate, and oversee revenue collection. The successful candidate will help the company meet its collection efficiency targets, keep debt at manageable levels, and remain financially sustainable in delivering quality water and sewerage services.

Key Duties and Responsibilities

The successful candidate will be responsible for:

• Developing and implementing revenue collection strategies and monthly, quarterly, and annual collection targets.
• Monitoring collection efficiency, billing-to-collection ratios, and debtors’ ageing, and reporting on them regularly.
• Following up on overdue accounts through reminders, demand notices, disconnections, and reconnections in line with company policy.
• Negotiating and administering payment plans for customers with arrears and recommending write-offs where appropriate.
• Managing key accounts, including institutions, government agencies, commercial, and industrial customers, and securing timely settlement of their bills.
• Overseeing collection points, mobile money, bank, and prepaid channels, and ensuring daily banking and reconciliation of receipts.
• Identifying and addressing revenue leakages, fraud, and cash-handling risks.
• Promoting convenient and digital payment options to improve collection.
• Preparing monthly and annual revenue reports for Management and the Board.
• Ensuring compliance with regulatory requirements, tariffs, and service standards set by the sector regulator.
• Leading customer sensitization on bill payment, water conservation, and the consequences of non-payment.
• Supervising, mentoring, and appraising revenue and customer service staff assigned to the section.

Job Specification

Academic and Professional Qualifications

• Diploma in Business Management, Accounting, CPA II or related field.
• Certification or training in credit control, customer relationship management, or utility management is an added advantage.

Experience

• Minimum of 5 years’ relevant experience in revenue collection, credit control, billing, or commercial operations, with at least 2 years in a utility or service-based organization such as water, micro finance institutions, or a similar sector.
• Proven record of meeting or exceeding collection targets.
• Experience with billing and customer management systems is an added advantage.
• Supervisory experience is desirable.

Knowledge, Skills and Competencies

• Sound knowledge of utility tariffs, credit control, and debt recovery practices.
• Good understanding of the water sector regulatory framework and customer service standards.
• Strong analytical and numeracy skills, with proficiency in MS Excel and billing software.
• Excellent negotiation, communication, and conflict-resolution skills.
• Strong integrity, accountability, and attention to detail in handling cash and customer data.
• Ability to work under pressure, meet deadlines, and lead a team.
• Fluency in English and Kiswahili, or the local language of the service area.

Working Conditions

• Regular field visits to customer premises, collection points, and service areas.
• May require working beyond normal working hours.

Performance Indicators

• Collection efficiency (%) against target.
• Reduction in debtors’ days and ageing balances.
• Percentage of accounts billed on time and accurately.
• Reduction in commercial losses and unauthorized connections.
• Customer complaint resolution turnaround time.

• Developing and implementing revenue collection strategies and monthly, quarterly, and annual collection targets.
• Monitoring collection efficiency, billing-to-collection ratios, and debtors’ ageing, and reporting on them regularly.
• Following up on overdue accounts through reminders, demand notices, disconnections, and reconnections in line with company policy.
• Negotiating and administering payment plans for customers with arrears and recommending write-offs where appropriate.
• Managing key accounts, including institutions, government agencies, commercial, and industrial customers, and securing timely settlement of their bills.
• Overseeing collection points, mobile money, bank, and prepaid channels, and ensuring daily banking and reconciliation of receipts.
• Identifying and addressing revenue leakages, fraud, and cash-handling risks.
• Promoting convenient and digital payment options to improve collection.
• Preparing monthly and annual revenue reports for Management and the Board.
• Ensuring compliance with regulatory requirements, tariffs, and service standards set by the sector regulator.
• Leading customer sensitization on bill payment, water conservation, and the consequences of non-payment.
• Supervising, mentoring, and appraising revenue and customer service staff assigned to the section.

• Sound knowledge of utility tariffs, credit control, and debt recovery practices.
• Good understanding of the water sector regulatory framework and customer service standards.
• Strong analytical and numeracy skills, with proficiency in MS Excel and billing software.
• Excellent negotiation, communication, and conflict-resolution skills.
• Strong integrity, accountability, and attention to detail in handling cash and customer data.
• Ability to work under pressure, meet deadlines, and lead a team.
• Fluency in English and Kiswahili, or the local language of the service area.

• Diploma in Business Management, Accounting, CPA II or related field.
• Certification or training in credit control, customer relationship management, or utility management is an added advantage.