Tetra Pak

is one of three companies in the Tetra Laval Group - a private group that started in Sweden. The other two companies are DeLaval and Sidel. Tetra Laval is headquartered in Switzerland. Together with our customers we make food safe and available, everywhere. Since the start in 1951 we have taken pride in providing the best possibl...

Communications Manager, Operations

What you will do

Establish and Sustain the Communications Governance Framework

• Maintain and continuously improve governance frameworks that ensure compliance, alignment, and consistency across global and market communication teams.
• Monitor adherence to standards, brand consistency, communication protocols, and operational requirements.
• Ensure governance approaches remain relevant, user-friendly, and effectively adopted across the organization.

Policies & Guidelines

• Develop, update, and communicate clear policies and guidelines for all major communications disciplines.
• Ensure global standards are translated into practical market ready guidance.
• Partner with global communications leaders and SMEs to maintain up to date, high quality documentation.

Process Design & Optimization

• Design, document, and refine core communications processes that drive efficiency, transparency, and quality.
• Identify bottlenecks and lead continuous improvement initiatives across workflows such as content creation, approvals, measurement, and planning cycles.
• Partner with cross-functional teams to ensure operational alignment across systems and tools.

Ways of Working (WoW)

• Promote integrated, collaborative ways of working across global, regional, and market communications teams and cross functions.
• Drive adoption of shared tools, platforms, and collaboration practices.
• Facilitate engagement, consistency, and alignment through structured WoW frameworks, playbooks, and routines.

Upskilling & Capability Building

• Identify communications skill gaps across global teams and markets.
• Design and implement capability building initiatives, including training programs, toolkits, onboarding materials, and learning pathways.
• Partner with global SMEs, HR/L&D, and external experts to scale learning across the organization.

Lead Communications AI Capabilities & AI Office for Comms

• Serve as the lead for the AI Office for Communications, overseeing AI governance and capability building.
• Enable the integration of AI-driven tools, ensuring responsible, compliant, and effective adoption across communication teams and markets.
• Support teams with training, best practices, and ongoing AI readiness.

We believe you have

Professional Experience

• 8–10 years of experience in Communications Operations, PMO, Governance, Corporate Excellence, or a similar strategic operations role.
• Experience in a large, matrixed global organization.
• Demonstrated success establishing governance frameworks and enabling operational excellence.
• Strong background in process design, operational efficiency, or capability-building programs.
• Experience leading technology or tool adoption programs (AI experience is a strong plus).

• Maintain and continuously improve governance frameworks that ensure compliance, alignment, and consistency across global and market communication teams.
• Monitor adherence to standards, brand consistency, communication protocols, and operational requirements.
• Ensure governance approaches remain relevant, user-friendly, and effectively adopted across the organization.
• Develop, update, and communicate clear policies and guidelines for all major communications disciplines.
• Ensure global standards are translated into practical market ready guidance.
• Partner with global communications leaders and SMEs to maintain up to date, high quality documentation.
• Design, document, and refine core communications processes that drive efficiency, transparency, and quality.
• Identify bottlenecks and lead continuous improvement initiatives across workflows such as content creation, approvals, measurement, and planning cycles.
• Partner with cross-functional teams to ensure operational alignment across systems and tools.
• Promote integrated, collaborative ways of working across global, regional, and market communications teams and cross functions.
• Drive adoption of shared tools, platforms, and collaboration practices.
• Facilitate engagement, consistency, and alignment through structured WoW frameworks, playbooks, and routines.
• Identify communications skill gaps across global teams and markets.
• Design and implement capability building initiatives, including training programs, toolkits, onboarding materials, and learning pathways.
• Partner with global SMEs, HR/L&D, and external experts to scale learning across the organization.
• Serve as the lead for the AI Office for Communications, overseeing AI governance and capability building.
• Enable the integration of AI-driven tools, ensuring responsible, compliant, and effective adoption across communication teams and markets.
• Support teams with training, best practices, and ongoing AI readiness.

• AI experience is a strong plus

• BA/BSc/HND
• 8 – 10 years of experience in Communications Operations, PMO, Governance, Corporate Excellence, or a similar strategic operations role.
• Experience in a large, matrixed global organization.
• Demonstrated success establishing governance frameworks and enabling operational excellence.
• Strong background in process design, operational efficiency, or capability-building programs.
• Experience leading technology or tool adoption programs.