Community Associate
2025-05-07T16:49:51+00:00
Bridge Talent Management
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8031/logo/bridge.png
https://bridgetalentgroup.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Admin & Office
2025-05-21T17:00:00+00:00
Kenya
8
Community Associate
About the Role:
Our Client is a vibrant and collaborative coworking space located in the Westlands providing flexible workspace solutions, hosting engaging events, and cultivating a supportive atmosphere for their diverse community of members. They are looking to hire a Community Associate, a role that is key to delivering a welcoming, efficient, and engaging experience to all members and visitors. This role supports day-to-day operations, responding to member needs, helping coordinate events, and contributing to the brand’s digital presence. We are looking for a personable, proactive, and highly organized individual who’s passionate about community building and exceptional at communication.
Key Responsibilities:
- Member Experience & Support
- Be the first point of contact, welcoming members and guests with warmth and professionalism.
- Build strong relationships with members and foster a vibrant sense of community.
- Handle member requests and provide support with services such as printing, beverages, and general queries.
- Maintain an in-depth understanding of workspace offerings to assist members effectively.
- Manage feedback and escalate concerns where necessary to ensure member satisfaction.
- Space Management & Operations
- Ensure the workspace remains tidy, organized, and visually appealing.
- Perform regular checks to identify maintenance or supply needs and communicate them to the administration.
- Onboard new members, give workspace tours, and explain membership benefits.
- Manage bookings for meeting rooms and shared spaces, ensuring smooth scheduling.
- Enquiry Management & Sales Support
- Respond to workspace inquiries (private offices, desks, meeting rooms) via phone, email, or walk-ins.
- Conduct tours for prospective members, showcasing the benefits and unique features of the space.
- Maintain accurate enquiry records and follow up to convert leads into members.
- Assist in preparing proposals and membership agreements.
- Collaborate with the team to meet occupancy and sales targets.
- Event Support
- Assist in planning and executing internal events, workshops, and community gatherings.
- Handle event logistics including setup, registration, and vendor coordination.
- Promote events through appropriate communication channels.
- Provide on-site support to ensure smooth execution of events.
- Digital Marketing & Communications
- Support the social media and content strategy under team guidance.
- Help prepare and distribute newsletters and updates.
- Regularly check and update information across digital platforms and the website.
- General Administrative Tasks
- Handle incoming/outgoing mail and deliveries.
- Coordinate with administration for office supplies and inventory management.
- Support the management team with other administrative duties as needed.
Requirements
Skills & Experience:
- Communication & Interpersonal Skills: Warm, articulate, and confident communicator, both written and verbal.
- Organizational & Time Management: Strong ability to multitask, prioritize, and meet deadlines.
- Problem Solving: Resourceful and proactive in resolving issues with creativity and efficiency.
- Customer Service Orientation: Passion for providing excellent service and enhancing member experience.
- Detail-Oriented: Accurate and thorough, especially when managing bookings or member data.
- Tech-Savvy: Comfortable using booking systems, CRM tools, social media, and email marketing platforms.
- Sales & Negotiation (Advantageous): Ability to understand client needs and present solutions effectively.
- Event Coordination (Desirable): Previous experience in supporting or managing events is a plus.
- Community Building: Strong interest in connecting people and nurturing a positive work environment.
Personal Attributes:
- Positive and enthusiastic attitude.
- High level of professionalism and ethical conduct.
- Punctual and deadline-driven.
- Self-motivated and proactive.
- Collaborative team player.
- Well-presented and adaptable.
Member Experience & Support Be the first point of contact, welcoming members and guests with warmth and professionalism. Build strong relationships with members and foster a vibrant sense of community. Handle member requests and provide support with services such as printing, beverages, and general queries. Maintain an in-depth understanding of workspace offerings to assist members effectively. Manage feedback and escalate concerns where necessary to ensure member satisfaction. Space Management & Operations Ensure the workspace remains tidy, organized, and visually appealing. Perform regular checks to identify maintenance or supply needs and communicate them to the administration. Onboard new members, give workspace tours, and explain membership benefits. Manage bookings for meeting rooms and shared spaces, ensuring smooth scheduling. Enquiry Management & Sales Support Respond to workspace inquiries (private offices, desks, meeting rooms) via phone, email, or walk-ins. Conduct tours for prospective members, showcasing the benefits and unique features of the space. Maintain accurate enquiry records and follow up to convert leads into members. Assist in preparing proposals and membership agreements. Collaborate with the team to meet occupancy and sales targets. Event Support Assist in planning and executing internal events, workshops, and community gatherings. Handle event logistics including setup, registration, and vendor coordination. Promote events through appropriate communication channels. Provide on-site support to ensure smooth execution of events. Digital Marketing & Communications Support the social media and content strategy under team guidance. Help prepare and distribute newsletters and updates. Regularly check and update information across digital platforms and the website. General Administrative Tasks Handle incoming/outgoing mail and deliveries. Coordinate with administration for office supplies and inventory management. Support the management team with other administrative duties as needed.
Communication & Interpersonal Skills: Warm, articulate, and confident communicator, both written and verbal. Organizational & Time Management: Strong ability to multitask, prioritize, and meet deadlines. Problem Solving: Resourceful and proactive in resolving issues with creativity and efficiency. Customer Service Orientation: Passion for providing excellent service and enhancing member experience. Detail-Oriented: Accurate and thorough, especially when managing bookings or member data. Tech-Savvy: Comfortable using booking systems, CRM tools, social media, and email marketing platforms. Sales & Negotiation (Advantageous): Ability to understand client needs and present solutions effectively. Event Coordination (Desirable): Previous experience in supporting or managing events is a plus. Community Building: Strong interest in connecting people and nurturing a positive work environment.
No Requirements
JOB-681b8f2f0bd00
Vacancy title:
Community Associate
[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Admin & Office]
Jobs at:
Bridge Talent Management
Deadline of this Job:
Wednesday, May 21 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Wednesday, May 7 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Community Associate
About the Role:
Our Client is a vibrant and collaborative coworking space located in the Westlands providing flexible workspace solutions, hosting engaging events, and cultivating a supportive atmosphere for their diverse community of members. They are looking to hire a Community Associate, a role that is key to delivering a welcoming, efficient, and engaging experience to all members and visitors. This role supports day-to-day operations, responding to member needs, helping coordinate events, and contributing to the brand’s digital presence. We are looking for a personable, proactive, and highly organized individual who’s passionate about community building and exceptional at communication.
Key Responsibilities:
- Member Experience & Support
- Be the first point of contact, welcoming members and guests with warmth and professionalism.
- Build strong relationships with members and foster a vibrant sense of community.
- Handle member requests and provide support with services such as printing, beverages, and general queries.
- Maintain an in-depth understanding of workspace offerings to assist members effectively.
- Manage feedback and escalate concerns where necessary to ensure member satisfaction.
- Space Management & Operations
- Ensure the workspace remains tidy, organized, and visually appealing.
- Perform regular checks to identify maintenance or supply needs and communicate them to the administration.
- Onboard new members, give workspace tours, and explain membership benefits.
- Manage bookings for meeting rooms and shared spaces, ensuring smooth scheduling.
- Enquiry Management & Sales Support
- Respond to workspace inquiries (private offices, desks, meeting rooms) via phone, email, or walk-ins.
- Conduct tours for prospective members, showcasing the benefits and unique features of the space.
- Maintain accurate enquiry records and follow up to convert leads into members.
- Assist in preparing proposals and membership agreements.
- Collaborate with the team to meet occupancy and sales targets.
- Event Support
- Assist in planning and executing internal events, workshops, and community gatherings.
- Handle event logistics including setup, registration, and vendor coordination.
- Promote events through appropriate communication channels.
- Provide on-site support to ensure smooth execution of events.
- Digital Marketing & Communications
- Support the social media and content strategy under team guidance.
- Help prepare and distribute newsletters and updates.
- Regularly check and update information across digital platforms and the website.
- General Administrative Tasks
- Handle incoming/outgoing mail and deliveries.
- Coordinate with administration for office supplies and inventory management.
- Support the management team with other administrative duties as needed.
Requirements
Skills & Experience:
- Communication & Interpersonal Skills: Warm, articulate, and confident communicator, both written and verbal.
- Organizational & Time Management: Strong ability to multitask, prioritize, and meet deadlines.
- Problem Solving: Resourceful and proactive in resolving issues with creativity and efficiency.
- Customer Service Orientation: Passion for providing excellent service and enhancing member experience.
- Detail-Oriented: Accurate and thorough, especially when managing bookings or member data.
- Tech-Savvy: Comfortable using booking systems, CRM tools, social media, and email marketing platforms.
- Sales & Negotiation (Advantageous): Ability to understand client needs and present solutions effectively.
- Event Coordination (Desirable): Previous experience in supporting or managing events is a plus.
- Community Building: Strong interest in connecting people and nurturing a positive work environment.
Personal Attributes:
- Positive and enthusiastic attitude.
- High level of professionalism and ethical conduct.
- Punctual and deadline-driven.
- Self-motivated and proactive.
- Collaborative team player.
- Well-presented and adaptable.
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply
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