ABOUT THE ROLE

We are looking for a proactive and highly organized Community & Engagement Coordinator to support and grow our guiding community. This role focuses on managing our online communities, driving engagement with our app, and acting as a key link between guides, marketing, operations, and engineering.

KEY RESPONSIBILITIES:

Community Management

• Manage and moderate our Facebook and WhatsApp groups
• Foster a positive, supportive, and engaging community environment
• Respond to questions, provide support, and ensure timely communication with guides
• Encourage active participation and meaningful discussions

App Engagement & Growth

• Drive guide sign-ups and onboarding onto our app
• Encourage consistent engagement and usage of the platform
• Identify inactive members and re-engage them
• Gather feedback from guides to improve user experience

Cross-Functional Support

• Support the Marketing team with community campaigns, announcements, and promotions
• Support the Operations team with guide communications and updates
• Act as a liaison between guides and internal teams

Issue Reporting & Feedback

• Identify and document app issues reported by guides
• Clearly communicate bugs and usability concerns to the engineering team
• Track recurring issues and follow up on resolutions

WHAT WE'RE LOOKING FOR:

• Excellent written communication skills
• Experience managing online communities (Facebook Groups, WhatsApp, or similar platforms)
• Strong organizational skills and ability to multitask
• Proactive, self-starter mindset
• Comfortable working independently in a remote environment
• Ability to communicate technical issues clearly and concisely
• Experience with community growth or user engagement strategies is a plus

CONTRACT DETAILS:

• 6-month contract
• Fully remote
• Flexible hours (with some overlap required for team collaboration)
• Opportunity to extend the contract based on performance and company needs

• Manage and moderate our Facebook and WhatsApp groups
• Foster a positive, supportive, and engaging community environment
• Respond to questions, provide support, and ensure timely communication with guides
• Encourage active participation and meaningful discussions
• Drive guide sign-ups and onboarding onto our app
• Encourage consistent engagement and usage of the platform
• Identify inactive members and re-engage them
• Gather feedback from guides to improve user experience
• Support the Marketing team with community campaigns, announcements, and promotions
• Support the Operations team with guide communications and updates
• Act as a liaison between guides and internal teams
• Identify and document app issues reported by guides
• Clearly communicate bugs and usability concerns to the engineering team
• Track recurring issues and follow up on resolutions

• Excellent written communication skills
• Experience managing online communities (Facebook Groups, WhatsApp, or similar platforms)
• Strong organizational skills and ability to multitask
• Proactive, self-starter mindset
• Comfortable working independently in a remote environment
• Ability to communicate technical issues clearly and concisely
• Experience with community growth or user engagement strategies is a plus

• Experience managing online communities (Facebook Groups, WhatsApp, or similar platforms)
• Strong organizational skills and ability to multitask
• Proactive, self-starter mindset
• Comfortable working independently in a remote environment
• Ability to communicate technical issues clearly and concisely
• Experience with community growth or user engagement strategies is a plus