Key Responsibilities:

Foundation-building for community relations

• Establish a regular on-the-ground engagement presence and introduce the company appropriately to local stakeholders.
• Develop and maintain a stakeholder map and engagement plan covering: BMU leadership, community groups, chiefs/local administration, county officials and relevant government departments.
• Create practical site-level community engagement protocols including meeting requests, attendance, information sharing and escalation of community concerns.

Stakeholder engagement and meeting coordination

• Plan, coordinate and support delivery of community engagements including barazas, stakeholder briefings and focus group discussions.
• Prepare agendas and briefing notes, manage invitations, and ensure proper documentation (attendance lists, minutes, action trackers, and follow-ups).
• Build and maintain relationships through consistent communication and reliable follow-through on agreed actions.
• Create and track against budgets to dictate expenditure on community engagement events

Grievance mechanism design and day-to-day management

• Support the design and implementation of a simple, accessible community grievance mechanism for Kanam, covering intake channels, logging, response timelines, escalation, and closure.
• Receive, record, and acknowledge grievances or feedback, coordinate internal investigation/response, and communicate outcomes respectfully.
• Monitor trends and recurring issues and propose practical mitigation actions.

Community programme delivery support

• Support delivery of community relations activities and initiatives including events, partnerships, small community support actions under guidance from the Community Relations Manager.
• Coordinate logistics, ensure transparent communication, and maintain accurate records of programme activities and distributed materials.
• Liaise with community groups and local administration to align activities with community priorities and local requirements.

Reporting, documentation and internal coordination

• Produce clear weekly and monthly updates on completed activities, community sentiment, risks, grievances, and recommended next steps.
• Maintain trackers for stakeholders, engagement activities, actions/commitments, and grievance records.
• Coordinate with internal teams (Operations, Security, HR, ESG) to ensure alignment of community-facing actions and appropriate escalation of issues.

Professional standards, safeguarding and Health & Safety

• Uphold confidentiality, cultural sensitivity, and professional conduct.
• Follow the company’s safeguarding and health & safety procedures during fieldwork and community engagement activities.

Qualifications and Experience

• Diploma or degree in Community Development, Social Sciences, Communications, Public Administration, or related field.
• 1–3 years of experience in community engagement, community liaison, field coordination or community programmes (NGO, government, private sector or similar).
• Strong facilitation and interpersonal skills with ability to engage respectfully with leaders and community members.
• Excellent written documentation skills including meeting minutes, trackers, brief reports.
• Languages proficiency: fluent in Dholuo, Kiswahili and functional English.
• High integrity, reliability, and professionalism.
• Experience working with BMUs or lakeside/fisheries communities.
• Experience supporting grievance handling, dispute resolution, or community feedback systems.
• Basic budgeting and logistics exposure for small programme activities.
• Willingness and ability to travel locally.

Benefit:

• Visibility into the world’s fastest growing aquaculture company.
• Ideal for a candidate looking to dive into a mission-oriented Organization.
• The team is committed to the candidate’s success and will provide coaching, mentorship, and unique exposure to people and experiences that come from the most successful leaders in the entrepreneurial community and the social sector.

• Establish a regular on-the-ground engagement presence and introduce the company appropriately to local stakeholders.
• Develop and maintain a stakeholder map and engagement plan covering: BMU leadership, community groups, chiefs/local administration, county officials and relevant government departments.
• Create practical site-level community engagement protocols including meeting requests, attendance, information sharing and escalation of community concerns.
• Plan, coordinate and support delivery of community engagements including barazas, stakeholder briefings and focus group discussions.
• Prepare agendas and briefing notes, manage invitations, and ensure proper documentation (attendance lists, minutes, action trackers, and follow-ups).
• Build and maintain relationships through consistent communication and reliable follow-through on agreed actions.
• Create and track against budgets to dictate expenditure on community engagement events
• Support the design and implementation of a simple, accessible community grievance mechanism for Kanam, covering intake channels, logging, response timelines, escalation, and closure.
• Receive, record, and acknowledge grievances or feedback, coordinate internal investigation/response, and communicate outcomes respectfully.
• Monitor trends and recurring issues and propose practical mitigation actions.
• Support delivery of community relations activities and initiatives including events, partnerships, small community support actions under guidance from the Community Relations Manager.
• Coordinate logistics, ensure transparent communication, and maintain accurate records of programme activities and distributed materials.
• Liaise with community groups and local administration to align activities with community priorities and local requirements.
• Produce clear weekly and monthly updates on completed activities, community sentiment, risks, grievances, and recommended next steps.
• Maintain trackers for stakeholders, engagement activities, actions/commitments, and grievance records.
• Coordinate with internal teams (Operations, Security, HR, ESG) to ensure alignment of community-facing actions and appropriate escalation of issues.
• Uphold confidentiality, cultural sensitivity, and professional conduct.
• Follow the company’s safeguarding and health & safety procedures during fieldwork and community engagement activities.

• Strong facilitation and interpersonal skills with ability to engage respectfully with leaders and community members.
• Excellent written documentation skills including meeting minutes, trackers, brief reports.
• Languages proficiency: fluent in Dholuo, Kiswahili and functional English.
• High integrity, reliability, and professionalism.
• Experience working with BMUs or lakeside/fisheries communities.
• Experience supporting grievance handling, dispute resolution, or community feedback systems.
• Basic budgeting and logistics exposure for small programme activities.
• Willingness and ability to travel locally.

• Diploma or degree in Community Development, Social Sciences, Communications, Public Administration, or related field.
• 1–3 years of experience in community engagement, community liaison, field coordination or community programmes (NGO, government, private sector or similar).